Hotels in der Nähe von Anne Belk Hall, Boone

Poor billing practices and extremely poor follow through on concerns. At check in, I was not informed of a significant increase (double) in my rates from when I reserved the stay. Immediately I went to talk to the front desk supervisor who was not sympathetic or helpful and kept saying that my change in group rate was supposed to have communicated to me and that it was approved by a manager in my company. It had not been approved and my manager had let me know that, after repeated communication, it had been resolved and they were going to honor originally quoted rates. 10+ attempts to resolve have been made, including leaving messages with GM, billing manager, supervisor on site, calling main Marriott number, opening up two cases (because one was closed without any contact). They continue to say that this rate was approved by my manager. I can't believe that it would be okay to quote someone one price and charge them double without informing them ahead of time. This happened to several other people in my group, some have had their rates reduced (but not back to original rates) and some are still waiting.... I also requested room service via the app (less frequent then what I was told at check in) and it was not performed that day--had to request again for the next day. Only requested once for week stay. The lobby does offer nice seating options and the outdoor seating area out back is spacious. The food is very expensive for the area-as there are many, many alternate options close by with more reasonable rates. The rooms were a good size, as was the bathroom. It would be nice to have more hooks to hang towels. Sadly I will never stay in another Marriott property in the Boone area due to the poor customer service and the GM manages multiple hotels.

Wonderful stay. As the storm came through i felt very safe inside your solid structure. Beautiful room with a view. Wonderful staff who were accomodating and helpful. Nice breakfast. My only problem was that i was staying in the main building, but had to go to the annex to do my laundry. The soap dispenser was broken. That meant going up and down the stairs (elevator out), out into the open in the rain, across the bridge and carpark in the dark 5 times to do my laundry. I appreciated having laundry facilities in the first place, however, surely you can put a washer/dryer in the main building as well?

I felt that the money we spent on the 3 nights here was a rip-off. The cabin itself has a good layout. A separate living room with a futon that is supposed to be used as a couch, however, those days have since passed. Time to replace. The kitchen area which is located in the same space as the living room has a small refrigerator, stove (doesn't work and was filthy), and a microwave. However, it was missing cups, a sharp knife, sponges, etc. The bedroom was a good size with a king size that was very comfortable. The floors were in the same condition as the living room, ground in dirt on wood floors, fans had dirt on them, and the small bathroom had dead bugs in the floor vent. The bathroom stone shower floor was simply disgusting. It needs a deep clean. While we paid for housekeeping, we were notified that there would be no housekeeping the long weekend were there. I did not find the mgmt staff to be of any help when I went looking for a sponge. They couldn't find any sponges anywhere and were supposed to get back to me, never did. The parking spaces for the cottages are directly behind the motel. The parking was insufficient for the number of cottages and penthouses. We found the property manager unprofessional and of no real help to us as we couldn't find a parking space in the entire place. He allowed us to park in a handicap space. Not a place I would ever refer anyone to.

Ich hatte eine Reservierung für den 25.-26. Dezember. Als wir ankamen, stellten wir fest, dass wir noch einen Tag bleiben wollten. Ich fragte an der Rezeption, ob für die Nacht vom 26. auf den 27. noch Zimmer frei seien. Uns wurde nein gesagt, aber sie würden uns wissen lassen, wenn sich etwas öffnete. Ich ging online und buchte ein Zimmer für die Nacht vom 26. auf den 27. fünf Minuten, nachdem uns gesagt wurde, dass wir das nicht können. Am nächsten Tag (26.) fragte ich die Rezeption, ob es für mich eine Möglichkeit gäbe, dasselbe Zimmer zu behalten, in dem ich war. Mir wurde nein gesagt. Ich fragte, ob ich irgendwie auschecken und sofort in das neue Zimmer einchecken kann, da ich nicht all meine Sachen durch den Schnee zum Auto tragen und dort bis zum Check-in aufbewahren wollte sagte nein. Ich habe nicht viel Aufhebens gemacht, da ich verstehe, dass dies die Haushälterinnen erschweren kann und ich sie nicht belästigen wollte. Ich checkte am 26. ein und wir bekamen GENAU DAS GLEICHE ZIMMER, in dem wir in der Nacht zuvor waren. Wir hätten im selben Raum bleiben können und mussten nicht alle unsere Sachen zum Parkplatz tragen, nur um sie wieder hoch zu bringen. Ich drückte dem Mädchen an der Rezeption meine Besorgnis aus und sie war sehr verwirrt, warum ich an dieser Stelle dreimal angelogen wurde. Sie war sehr nett und hatte nichts mit der Situation zu tun. Dies war das erste Mal, dass ich sie sah. Das Mädchen, das mich am 25. eingecheckt hat, war da und erklärte, das Ganze sei „ein Missverständnis“. Dass sie mir sagte, dass es keine Räume gäbe, in denen es eindeutig gab, war ein „Missverständnis“? Zu erfahren, dass ich mein Zimmer nicht behalten könne und später genau das gleiche Zimmer zu bekommen, war „ein Missverständnis“? Zum Auschecken und Wiedereinchecken im selben Zimmer gezwungen zu werden, war „ein Missverständnis“? Klingt eher nach schlechter Arbeitsmoral und mangelnder Sorgfalt des Personals.