Macdonald Inchyra Hotel and Spa

The staff are excellent, very friendly and ensure your stay is enjoyable. The rooms in the hotel need updating; I would not choose to stay at the hotel again due to the rooms being quite basic for a 4*, and no safe in the room either. The restaurant area is nice. The bar area could do with an open fire, which would be in keeping with the property and, due to the bar's location can be quite cool. I found the lockers difficult to use; there are no instructions when trying to use them, only in the reception area. I did ask someone to show me, but they were too busy apparently, so I asked another customer to help me. There was no concession for late checkout on New Year's Day; however, upon request, this was granted. You also have to book for breakfast; therefore, on New Year's Day, I had to get up for 9 am to go down to breakfast, which was not ideal. I had paid for the trip online when I booked; however, when I came to checkout, I was charged the full amount again and was informed that there was no log that I had already paid, but when we arrived and checked in, it was acknowledged that I had paid, it was a good job that I had the email displaying that I had paid. Upon further investigation by the hotel, it was noted that I had paid. I thought that I had read somewhere that there was an option for a set menu for NYE, but al a carte was still an option however this was not the case. The food was ok. The stay was made better due to the friendliness of the bar and restaurant staff, all credit to them.

Ideally located for nearby attractions. Good, clean rooms and well equipped hotel with spa and restaurant facilities. Paticularly enjoyed the pool, gym and spa.

Overpriced and underwhelming As seems to be a theme with MacDonald hotels, the experience doesn't match the price point. The staff couldn't be faulted. Polite, friendly and helpful. The hotel was clean enough but everything looks tired and shabby. Room was a great size but bed hard and uncomfortable. No fridge in room and if you want functioning WiFi you have to pay extra which seems an absolute joke for over £120 a night. Didn't eat at the restaurant as the reviews weren't good. A cup of coffee is over £5. Impossible to contact reception from the room. Would not recommend.

Less than warm welcome. The beds were from 1940 and dipped in the centre. The put up beds for the children were filthy. The view was tennis courts that were falling apart with rubbish all over. The walls were disgusting and the shower pressure was so bad it was hardly worth using. The entire property needs reinvestment. Definately not is advertised.

Great place to stay Love this hotel. Staff are awesome, and the facilities are great Inc pool and gym.

The room we stayed in wasn’t as clean as we would have liked it to be. Sticky marks on tables, bedside tables, yellow stains around sink/bath taps, the chairs, carpets in room were in need of replacement, carpets and wall paper in ground corridors need to be updated too. The reception, restaurant and surrounding areas were lovely, clean and modern.