Courtyard Boise Downtown

During my recent visit to the Downtown Boise Courtyard as a guest of friends staying at the hotel, I had a mixed experience that left me with conflicting feelings. The occasion was the Wazu vs Boise State football game, and while I was looking forward to a pleasant evening with friends, the encounter with a bartender named Izzy dampened the overall experience. Izzy's rude behavior and lack of attentiveness, as she appeared more engrossed in her phone than in serving customers, was disappointing. Despite this, I still left a good tip out of courtesy. I must acknowledge the efforts of another staff member who worked diligently to compensate for Izzy's shortcomings, which was appreciated. As someone who frequently travels for work and often chooses Marriott properties, this experience has given me pause. It is essential for establishments to maintain high standards of customer service, and unfortunately, this was not fully met during my visit. While the efforts of the other staff member were noted, the negative impact of Izzy's behavior cannot be overlooked. I hope that the management takes steps to address such issues to ensure a consistently positive experience for all guests. As a guest of freinds who were staying at the Downtown Boise Courtyard, I can only rate my visit with 3 stars, with the expectation that improvements will be made to prevent similar incidents in the future.

I had a bit of a disappointing experience with the bartender at this hotel. Unfortunately, the service was not up to par as the drinks were not made well and the bartender seemed a bit distracted. It was not the most pleasant experience, as she also seemed a bit rude and unprofessional. It was also a bit concerning to see her spending most of the night on her phone and having her boyfriend come by, which was a bit of a distraction. In the future, I hope the hotel can provide better service in this area. The bartender I interacted with was a short blonde with grey eyes and had a tattoo of a third eye and flowers on her forearm. Despite this setback, I'm hopeful that the hotel can improve in this area.

Sean and Autumn were exceptionally welcoming! Truly made us feel at home! The greatest example of going above and beyond their duties. Sean escorted me to my room and assisted my husband in parking a large truck. And Autumn was a great hostess in the bistro. My husband raved over her grilled cheese sandwich. Thank you! If we’re ever in the area, we will stay again.

Enjoyed a fab retreat. Nice people and great service. Will definitely be back and is high on my list to come back. I don’t do many reviews but this place definitely deserved credit. Food is very large portions but very tasty that you have to finish it Long flight home now Martin

Nice place and as expected for Marriott venue. Staff pleasant and with fast food and groceries in the parking lot and across the street this is a great location! Parking lot can be confusing with no entrance on gate the GPS will route you too, that could be adjusted to be an entrance. Thank you for a great stay!

We stayed two nights. The rooms are comfortable. They keep the Marriott standards, which are good. Check ind and check out was smooth. The breakfast is well placed and has a variety of staples Indians and western. The experience at the bar was terrible! They forget the order. They needed to come to the table because they just didn’t know the order. They were unfamiliar with the list if drinks listed in their carte. We decided not to eat there because the menu / carte was very eclectic. Didn’t show a speciality.