Faranda Collection Bogota, a Member of Radisson Individuals

The Faranda Hotel is a good option to stay in the North part of Bogotá. However, the access to the hotel is a bit tricky because of the road work at the moment of writing this review (07/2023). The room was basic/average. The hotel advertised to have a sauna but it did not. The gym was underwhelming. The restaurant looks really nice but the way the breakfast buffet is set is not the best. It look cramped in a small part of the restaurant. The choices for breakfast are very few.

The restaurant room is very cold and the bedrooms also too. It doesn’t have a good system to warm it up. The weather in the evening in Bogotá is quite cool ( 9 degrees) during the day is 19/20 degrees. The zone around the hotel is perfect , near by to restaurants ,public transport , shops , shopping center etc. Safe area. Nice location.

Rooms are large and well appointed. The staff is courteous overall. The experience could have been better: 1. At arrival, the staff wanted us to wait to check in while they took care of the Íbera crew who had arrived after us. Customers should be served in the order they arrive. Very rude and unprofessional. 2. Breakfast was mediocre. They do not serve soy or almond milk, despite being readily available in Bogotá. We had to go buy a bottle and carry it to breakfast, which was inconvenient. The hotel should provide a milk alternative. There was also too few staff for breakfast and often we had to wait for coffee refill and fruit to be available since there was only one waitress to cover breakfast. She was nice but at least another person should be available. 3. We reserved a premium room with two beds and were given in haste, to get rid of us so they could take care of the Iberia crew, a room with one bed. When we came back to get this fixed, the receptionist gave us a horrible connecting room with no blackout curtains and super noisy, room 311. At this point, it was late and we were exhausted so we waited for next morning to get another room. They eventually, through much insistence our part, assigned us the room we had originally paid for. No excuse, no upgrade, nothing, just a blank stare from the manager, she could not care about the issue we brought up. 4. Location: This is a residential area, which makes it hard to get in and out by car due to the street configuration. The hotel is across a canal that stinks so walking along or opening a window, not an option. The furnishings and decorations are very nice and elegant and the views from the terrace are nice. The clientele is quiet and well behaved. The cleaning staff is fantastic, the room was impeccably cleaned every day.