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Verifizierte Bewertungen
Lage4.4
Ausstattung4.1
Service4.2
Sauberkeit4.4
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Positive Bewertungen(74)
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Negative Bewertungen(7)
Amybell
Executive-Zimmer mit Queensize-Bett
Aufenthalt im Nov. 2023
Familie
10 Bewertung
3.5/5
Gepostet am 27. Nov. 2023
Our experience was really disappointing, I paid in this platform the full price including taxes and the receptionist charged a double taxes saying was not hee Douro and hotel’s fault just law, here I’ll be adding the capture I took when I bought my service here and it said including taxes, she was so rude and also blaming me for don’t “understand”, read good , don’t understand I had to know they will be charging it , so unprofessional and gross with a client, I’ve been travelling for more than 10 years so try this platform and never had a bad experience till now, I recommend the hotel change their administrative staff they are not the people to treat with other humans. But I have to say the service staff I mean maids and the people in charge of breakfast were awesome, they would fix better in the reception they are so polite and clean, they k it how to respect other people. Gym is so basic but useful, breakfast so delicious, the fudge in the room was broken and no useful and nobody did nothing… last thing they referred my sisters iD, promised to deliver in the room and never did it so we had to go to claim it, this details from the receptionist, that rude woman and the unuseful manager too who said would be reviewing the reservation and who also said we have to claim to the website trip because was trip fault
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Angela Puémape
Executive-Doppelzimmer (2 Betten)
Aufenthalt im Mai 2024
Freunde
2 Bewertung
5.0/5
Hervorragend
Gepostet am 27. Mai 2024
Muy bonito el hotel, limpio y el personal muy amable, ubicado en una zona bonita y tranquila
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Carlos3D
Executive-Zimmer mit Queensize-Bett
Aufenthalt im Jan. 2024
Business
7 Bewertung
4.5/5
Großartig
Gepostet am 8. März 2024
En general muy bien, lo necesario para un viaje ágil de negocios. Buena ubicación
1-Breakfast is pretty bad.
T2-he carpet in the hallway is extremely dirty.
3-the floors in the room are in a very bad shape.
The mattress extremely uncomfortable.
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Juan Fernando Betancur
Aufenthalt im Jan. 2024
Anderes
3.0/5
Gepostet am 13. Jan. 2024
It is a low-budget hotel with terrible views and a poor location. There are a lot of broken things in the rooms (doors, floors, televisions).
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Brian
Aufenthalt im Nov. 2023
Anderes
5.0/5
Hervorragend
Gepostet am 24. Nov. 2023
Staff were polite and greeted me whenever i passed. Didnt realize i forgot my camera glasses until the desk agent returned them to me about 20 minuted after getting to my room. Very clean and tidy.
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Jhon
Aufenthalt im Sept. 2023
Business
2.0/5
Gepostet am 15. Sept. 2023
It was OK - the food was good. But I couldn't work at the hotel because the hotel didn't have internet for two days in a row. Very frustrating and very disappointing.