Hotels mit Transferservice in Boca Raton

Not as great as I would have liked. My husband had stayed before and raved about the hotel. The beach side was closed for refurbishment so we were put in a small room at the Cloisters. There were a number of issues. Coffee machine not working and luke warm water from shower. A technician arrived as soon as we reported the water problem and he got it fixed. AC stayed at 68. Couldn’t turn change the temperature except for turning it off, but I prefer a cold room to a warm room so I could suck this up. Every morning we were woken by reversing vehicles. 6:30 AM. No apology for this. No discounts on bill. So be warned and beware. Ask for a room that isn’t at the back of the Cloisters. Restaurants: Palm Court - beautiful and great cocktails. Excellent service and provided us with food after a late arrival even though kitchen was supposed to be closed. 5 stars. We had booked the Italian restaurant, Principessa. Not hugely impressed. It took over an hour from our starter to our main course arriving. The couple next to us received their main before us in spite of being seated half an hour later. I am assuming that they lost the original order in the kitchen. Seated right by the exit in spite of booking well in advance. 5/10. Flamingo Grill - tried on our last night. Surly reception (tall man). Great waiter (English). Food was good and service was good. 7/10. Spa - amazing space. Had a wonderful lunch - 10/10 Can’t recommend service and food more highly. Excellent massage. Pedicure was frankly so so but that was down to the therapist I think. She was trying to sell additional services and products (which frankly irritates me). Not much work done on the feet but ho hum. Overall wouldn’t go back based on money spent and experience though there were some good bits that stood out.

I actually went a year ago, but there was no space for that. It was close to Memorial Day not sure of the dates. We stayed 5 nights, 6 days. I went with my 12 year old granddaughter and myself. Not used to traveling alone. My daughter died my granddaughters mother, I wanted to take her away close to her death to take her mind off of it.and 8 months later my Husband died, so it was a new adventure for us to go alone. We have been going to the Boca Resort for about 20 years and enjoying every minute of it. The breakfast buffet was superb with people who worked there for 20 years and were such familiar faces. There are people who won’t go back because they took the most amazing breakfast buffet away. When we left they told us we had butler service. What a joke. I have been to hotels with butler service and as soon as you go to your room the butler introduces themself to you and asks if there is anything they can do. This hotel holds themselves out as such a fancy hotel, but we had room service for eggs in the morning because we were going to the beach and they were left in our room for 10 hours even after our room was made up. I called and called and they refused to take eggs away that were left there for 10 hours, ( real fancy and classy hotel). I called room service when we got back from dinner, we ate at every restaurant in the resort, and they said to put the dishes outside of our room. Are we at a Best western? I told them I would put these dishes in the elevator if they didn’t get them out of the room. They were there in 5 minutes. I don’t know how this hotel holds itself out to be such a fancy hotel. I’ve been to Ritz Carlton’s , St. Regis, Vanderbilts, with real butler service. I don’t know who the person is who thought they could do a better job than the previous owners, but you are so wrong. Giving free water bottles that are confiscated at the gate at the airport isn’t going to do it. Who are you? I would like to have a chat with you and see what you are trying to accomplish at your hotel because it is really lacking. We went to Principessa for dinner and my granddaughter really liked her meal, I ordered a glass of Chardonnay and it was $30.00. SERIOUSLY. If you’re going to hold yourself out as a fancy hotel then accomplish that. The staff was so untrained it was pathetic. First lesson is a well trained staff, if you can’t train them to not be jealous of guests then you have failed.