Pettifers Freehouse Hotel

I want to start by saying that the welcome we received from all of the staff was wonderful. A personal experience and nothing was too much trouble - a really hospitable service that couldn’t be faltered and that you don’t get in many hotels/guest houses. We stayed in the family room which was extremely dated - however I can see past decor and design. The room and bathroom needed A LOT of TLC. The carpets were stained, the bath sealant was hanging off, dusty and rusty towel rail, no blind to the bathroom window etc. In a family room, water would have been welcomed as the children don’t drink tea and coffee. We did however ask at the bar and they quickly accommodated. Our neighbours beneath us kept us awake and woke us up early - not the hotels issue at all but awareness of how thin the walls are and some earplugs might be helpful here. We enjoyed the food in the Indian restaurant and again, staff were exceptional. Breakfast was a disappointment unfortunately and we ended up going elsewhere for breakfast on the last day of our weekend. Ingredients used appeared to be cheap (pale strawberry jam with not a sniff of a strawberry, the thinnest bread, watery yoghurt). The children enjoyed the cooked breakfast but it left a lot of grease on the plate. Unfortunately we would not make a return visit but know that with a little investment this place could be a real gem.

Nicely situated for the Cotswold Airport. Good comfortable (single) room. Nice to see lots of electric plugs. No problem to charge up all your devices. Good breakfast. Very friendly staff. Not suitable for persons of reduced ability. Steep stairs to the rooms and steps everywhere.

Credit must go to each and every single member of staff we came across, from the guy who checked us in to all the bar/ restaurant staff, to the cleaner nothing was too much trouble! Customer service you should be proud of! My mum enjoyed a solo breakfast on the Saturday morning but was made to feel at home and welcome making it an enjoyable experience for her. Once again thankyou to all the staff! Will certainly be returning.

We had a beautiful stay here for Badminton Horse Trials. The rooms were lovely and peaceful, the staff were the friendliest people! We had a fantastic relaxing stay, and fantastic meals and breakfasts (and cocktails) in the restaurant. Thank you!

The Owner was very friendly and helpful on arrival and throughout. The accommodation was lovely, and there's a beautiful seating area by reception - my husband and I had a coffee one evening and used their playing cards. Another day, we heard a child talking with a staff member about the Jenga game they had there. Nothing was too much trouble for the staff. Everything was very clean. Breakfast staff were lovely and helpful and the food was very nice. The Indian Restaurant on the premises provided amazing food - and very close by, is a pub serving a great choice of food. Beautiful location.

We booked this hotel as a surprise weekend away for our husbands. The friendly owners made us very welcome and gave us a cooler for our prosecco and larger rooms overlooking the attractive garden. We had a lovely meal at Sasas on the first night and a good breakfast each morning. The hotel is set in a great village location for exploring the Cotswolds with 2 pubs within walking distance. The beds were very comfy and the hotel has an interesting history. The price for the accommodation is very reasonable for this 3 star hotel with 5 star service.