Gastnutzer
30. Mai 2023
We don't typically write reviews, in fact this might be the first. It was worth writing since it may help others decide because, based on the limited number of reviews on this property, you might be fooled into thinking it's all rainbows and sunshine. We decided to book nine nights for spring break. We booked four months in advance through a travel website. Contacted Lisa after booking and requested a lower level room with kitchen without a unit above us. She confirmed via email "that is the room I have you in already, so I assigned it to you so it doesn't change down the road." End quote. Things started to get weird at that point. We had some follow up questions regarding rental cars, resort accommodations, etc. but communication would lapse by weeks sometimes. At one point we were wondering if the place was going (had gone?) out of business. I contacted our travel company and voiced my concern so they attempted to email and call the resort but they couldn't reach anyone either. We were asked to call back if we didn't hear anything after a few more days so we could make alternate arrangements. They agreed that this was very unusual and unprofessional. After almost 2 weeks, Lisa got around to responding to us so that anxiety was finally over with. This was only a sign of things to come. We arrived at the resort and were shown our room which was not what was promised. Apparently "assigned it to you so it doesn't change down the road" has a different meaning at this resort. It had a kitchen (barely, make sure you ask for the rooms with the real kitchen if you want the counter top/bar space as shown in their pictures) but it also had a unit above us which we were trying to avoid. We didn't complain though since the resort seemed quiet at the time and there was nobody staying above us. It was a clean enough room right on the beach so we couldn't complain, until... Two days into our trip not one, but two families, (maybe 3?), moved in above us and the stomping began. Trying to sleep at night was a disaster with everyone stomping around above us. You could hear voices and footsteps non-stop until well past 2am on some nights. To make matters worse, the stairway lights outside our room were now turned on shining a bright light directly into the room. We were offered another room a few days later but at that point we only had 2 nights left in the trip and dealing with the inconvenience of moving all our belongings to a different room just wasn't worth it. Lesson here is either get the rooms up top that have no kitchen (I think one of them might) or don't bother since the rooms are not very well insulated. We rented a car through the resort when we got there per Lisa's advice. We were told it wouldn't be busy enough during our stay to worry about availability so we waited until we arrived. Well the rental we got was definitely a heap that was bolted together last minute due to, you guessed it, availability of rental cars. It
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