Ibis Senlis

Accueil agréable et rapide personnel souriant et disponible

Receptionist was great and friendly aomwthibg is quote evaluated by me on general score. room was tiny out of usual Red Ibis across Spain, UK specially in comparison with the price looks so expensive. I when to the restaurant and I order a standard burger that wasn't bad but not lovely for a high a amount in comparison with McDonald's is located 200 meter from the hotel. Really score is better than was plannijg because the receptionist was lovely and friendly.

First time stay in Senlis and proved to be an interesting town well worth the visit with conveniently situated hotel, easy to find and park. Maybe details of bus or taxi service to town would be useful.

Paid for a room with Wifi. Room was ice cold and Wifi not working. Asked for another room, the reception claimed they were fully booked and could not help. But the *********** was able to 'find' multiple 'free' rooms. Reality was that reception lied to get rid of the guest! Second lie came later when they told that the gate was closed during the night for security reasons. Only, at 4 AM, the gate was fully open and the parking area was not secured. In general, the complete hotel staff is rude and does not give a 'sh**' weather the customer is happy or not ! Also the quality of breakfast went down and is not worth it's price. It is obvious that the hotel is dying slowly and is degenerating to poor-value hotel levels. Some customers do not wear masks and staff do not react on this! Adequate management and firing of thec current staff is needed to restart this place ! In the mean time : spend a bit more $ and try the nearby Campanile or Best Western ! AVOID THIS PLACE !

Was an ideal place for an overnight stay ,staff welcoming and efficient. The whole place spotlessly clean&conformed to Covid regulations-the room & bed comfortable ,shower very good. We went to explore Senlis in the afternoon -most of the bars and restaurants were closed until the evening.As we had been up & travelling since 5.00 a.m. we wanted to eat and have an early night so ate at the Ibis. Meal was fine with good service,breakfast satisfactory also. Thank you also to the pleasant barman who was very patient with our limited French.

Unlocked parking lot, although it seems to have had it in the past. Hotel without elevator. Despite arriving with the hotel half empty, I am given a basement room. The shower column was half loose and one light in the room did not work. The door was a bad fit and all the noises from the hallway came in. The room was already paid for months ago by booking as it was a reservation without cancellation, but they charged me in full when I paid for breakfast. I realized by chance in the afternoon and they returned the money, they had not given me an invoice either and I had to ask for it. Not even a simple apology for all of the above. I tried to have a quick dinner and in spite of the dining room being almost empty because it was very early, everything was a problem because they had a group later, although in the end they agreed to serve me at some high tables, nobody was taking notes, the dining room was still half empty. The table was greasy and no one was serving me, so I decided to go somewhere else. In the morning I saw that this was where they put everything for breakfast and it was clear that the cleanliness was not very good. The breakfast, although varied, was not up to the standard of other Ibis I have stayed at. The mattresses have also changed and are now simple mats with a very uncomfortable protector under the sheet. The gel has also been rebranded, it smells terrible. I have known IBIS for many years, but this one as well as others like the one in Carcassone or Creil, are not up to what the chain was years ago. Bad experience, I will consider not going back to any IBIS, there is a big difference depending on the establishment.

Having stayed at this hotel very many times in the past, we booked rooms on the internet and added evening meals in advance for three nights. You receive a voucher on arrival stating starter and main or main and dessert courses maty be selected, plus a free soft drink, and you expect that the choice will be limited to a price range. Night 1 asked the waiter what starter and main we could choose (we didnt want a dessert) and he said to select a starter and dessert from the house menu which is for all three courses and a soft drink. When settling the bill we were asked to pay for the full three course menu even though we hadnt had a dessert and made clear that we did not want a dessert on ordering.When challenged the cashier said they were the rules and the voucher was wrong. The difference in price between what we had paid in advance and two three course meals was only two euros but on principle we flatly refused to pay. Left feeling very annoyed, dreadful experience. Night 2 we went for the meal and asked the waitress what starter and main we could choose with our voucher that stated clearly, starter and main or main and dessert. She told us that a starter and main were not possible and that we could only have main and dessert. I asked her to check and she returned to advise that this was the case. We left the restaurant and went to the hotel reception and asked for a refund of the remaining two nights measl so we could go the Campanile hotel restaurant next door and have a stress and hassle free meal. The receptionist became very agitated and confirmed that we must either have a main and dessert or wait to see the manager the following morning and request a refund. A long queue of new arrivals started to build up behind us, all listening to a crazy situation where the receptionist was trying to deny what the voucher states and refuse a refund. I told him that we would not move until he phoned the manager and we receive a refund. He eventually did this. We went next door to the Campanile, greeted by the manager, excellent menus superb service, no hassle, no stress! We went again on night 3. Interesting to note that we recognised a number of IBIS guests using the Campanile restaurant. Our three day stay in beautiful Senlis was severly affected by the Ibis who I am certain have got their wires crossed between the internet nbooking process and the restaurant menu. Be warned!

Ayant séjourné dans cet hôtel en famille, nous avons était très surpris par l'accueil reçu. C'est de plus en plus rare de voir des personnes à l'écoute et aussi agréable. La réceptionniste du soir comme du matin très gentille et souriante. La petite dame du petit déjeuner pareil d'une extrême gentillesse, elle nous a laisser prendre notre petit-déjeuner malgré que c'était fermé et a même remis des pains aux chocolats tout chaud exprès pour nous. L'emplacement est idéale, nous sommes à seulement 10 minutes du parc Astérix donc top ! Nous avons pris le repas au restaurant attenant, le service était impeccable, pas d'attente et le saumon super bon. La chambre 303 était propre et assez spacieuse, suffisant pour 3. Vraiment agréablement surprise, nous avons prévu de revenir pour la nocturne du parc le mois prochain et avons hâte de revenir chez vous. A très bientôt.