Kinloch House Hotel

I am a tour guide , I have booked the room for my clients ,My client don’t understand English . So I have to help them to check in and check out. When I help my client checked in on 23rd Feb 2025, the Gentleman is quite nice, the hotel don’t have lift , he helped my client’s luggage. when I pick up my client on 24th Feb 2025,the Lady in the reception is very rude, she said I can't sit on the sofa, the sofa only for the resident, ask me to go out , she even told me the driver and tour guide only can stay in their car . I do think she has the racial discrimination for Asia people. I have been to Marriott , four season,holiday inn and so on , even I am not stay there , just use the toilet, the hotel’s staff never said go out for a strangers The Kinloch house hotel’s staff is too rude to Asia people,I booked the room and spend the money , I don’t have the right to sit your sofa The Lady said the tour guide and driver should stay in their car, the discrimination not only for Asia people but also to all the drivers and tour guide. Such a lovely country hotel, I don’t know why the staff so rude, if you don’t know how to deal with the clients you can learn, if you have racial discrimination and bad manner you can’t run the hotel. I spend 340 pound recommend your hotel to my client, the only right I deserved is sit in my car.

A large and impressive estate, but slightly stuffy and catering toward a more formal crowd. Missing a couple basic amenities (like a fan and coffee/tea in room). Shower water pressure was low and spray was very small. Overall impressive esthetic, but not comfortable or welcoming. And my husband and I were the only ones under the age of 60 during breakfast...