Holiday Inn Express BIRMINGHAM - STAR CITY by IHG

We went to this hotel I didn’t treated as really well after the next day tried to extend the room was given love attitude by members of staff and reception also was very annoyed with in particular staff. There was no food at breakfast. All stuff was huffing and puffing all the time just felt like they didn’t need us there. To be honest, the room wasn’t that bad it was quite decent

Clean twin beds. USB-A ports on either side of twin beds for easy phone charging, table lamp for each and a reading light each. Very spacious room. Tea and coffee facilities. Spacious bathroom. Complementary breakfast with allergen markings. Gluten-free hash browns too! However, not a huge breakfast selection and the only eggs available are the scrambled eggs possibly steamed? Quiet rooms and excellent parking. Iron and ironing board in room too. Great stay. Good air conditioning unit too.

Room and facilities as expected as Holiday Inn express quality but the bathroom is beyond our expectations. It’s quite spacious and sturdy. Complimentary breakfast included, we really enjoyed our stay!

Very money making. Never listened to me when explained I’d IHG membership and had requested late check out. Just dismissed as I’d booked through trip.com.

Very nice hotel. We booked this hotel for its parking facilities.  The Hotel had everything that we needed. Stuff was great and the spread of breakfast was really good.

It is conveniently located just off the highway. There is a wide variety of breakfast options.

Clean environment, excellent staff. I love the fact that it was close to star city. Thank you!

Floors were dirty and unclean.  When we first walked in, staff seemed annoyed and grumpy, Room was ok, bathroom was clean. Breakfast was not good, scrambled egg tasted hard and over cooked. Girl behind desk in the morning was constantly picking her nose and eating it, she also was using the same hands to touch cutlery & food, It was overall not a pleasant experience.

The staff were helpful and friendly. The room was clean and tidy, we checked out early in the morning not being able to have breakfast we asked at reception and they put together some croissants, fruits, biscuits, and yoghurts.which was extremely nice 🙂