Downtown Birmingham High-Rise Condos by Barsala

The property is located in a high rise building. However, the elevators were not functioning. Attendants did not respond to messages until hours later and requests went unanswered for a while. The unit was nice and well kept. Service was poor.

Clean, quiet and conveniently located to the historic downtown Birmingham area. Walking distance to all major venues and the property owner and managers were always in touch and accessible. Beautiful apartment, very comfortable. Everyone was so nice. Great price for great location.

My wife and I enjoyed the location and atmosphere. The only negative thing that I can say was that the QR code for access to parking and the doors of the building, wasn’t given in the email like it was supposed to be. Nonetheless, when we reached out to the support team, it was handled quickly.

Well first this stay requires you to download two apps, for one door lock one to communicate with facility manager. Not a big deal, we worked through it and arrived, which brings me to the next issue. The check in instructions were like a mystery game, guess or call to get your answer. The instructions from the app said scan QR code at gate, but we never received a QR code. So we sat outside and had to call and get the QR code sent as a text. So we made it, kind of. Next the instructions give you details on entering property from one floor of the parking garage, so if first floor was full good luck, back to call or guess. We ended taking the stairs down with our luggage because the elevator did not work with our QR code. So after dragging our luggage out to the street we made our way into the condo, once again instructions were vague at best. That ended the checkin process, and we made it to the room. The room itself was nice and clean, but it was a little cold so we turned on the heat. Which leads me to the next issue, the heat did not work. We woke up Saturday morning to a 60 degree room. I messaged the POC and she submitted a request for service. You guessed it, no service, no offer to change units, just nothing. So I turned on the oven so we could take showers and not freeze afterwards. The facility management company offered a refund and sent it to ******* so they say. No refund was ever received and ******* agreed they did not issue one. Horrible

Someone Lied All was well until the last day. I paid for late check out days before my trip per the check in and was told we had to leave at 12:30 the day of check out because house keeping was short staffed. They claim management was not told about the check out but could see it in the system.

Kind of confusing at first to gain access to the unit, but the team was very easy to get a hold of (even on a holiday) and got me access very quickly. The unit itself was great. Very large, well furnished, good condition and a great view, with free garage parking. Only reason I didnt give five stars across the board is there is some construction still occurring on the properly to re-furbish the lobby and common areas, so only some of the elevators were working and construction crews around.