Bear Creek Resort

Das Zimmer war nicht hygienisch.Das Kind wurde am nächsten Tag nach dem Aufenthalt von Bettwanzen gebissen.Es ist besser, zum Arzt zu gehen und eine Salbe aufzutragen.

Property management extremely unprofessional, doesn’t answer calls after you pay to book, denies service animals even when planned ands transparent and willing to leave you stranded in the cold. Many other reviews here seem to be fake or purchased.

I liked the picnic area that was only 10 minutes walking distance from the property. My daughter played and sleighed there, it was fun. Cons: The mattress in the bed is uncomfortable. It's an old spring mattress that is also hot. So I didn't get a good night's sleep.

Great little cosy cabin. Near many restaurants and not too far from Snow summit and Bear mountain.

Decent room, but extremely expensive. $300 for one night in the cabin, but overall, it felt dirty. There was writing, dirt spots, and scuffs on the wall beside the bed, and the cabin had a weird smell upon first walking in. We had told the manager about the writing and he told us it's been there before. The stained couch looks like it's been taken for free at a garage sale, covered up with a cheap cloth. I did not sit there. There were also broken blinds behind the bed. During our stay, we have tried to communicate our concerns about the room to the lobb Like I said before, it is a decent room, but not for the price. Before looking at the Bear Creek Resort, I'd recommend searching elsewhere.

I am writing to express my extreme disappointment and frustration regarding my recent attempt to book a room at your establishment, Bear Creek Resort. Unfortunately, my experience with your hotel's reservation system and staff has left me deeply concerned about your establishment's compliance with the Fair Housing Act (FHA) when it comes to accommodating individuals with emotional support animals (ESAs). During my attempt to make a reservation, the person I spoke to informed me that he had no knowledge about ESAs and that your hotel doesn't follow the same rules as it does for service animals. I acknowledged that he was correct in stating that ESA regulations are different from those for service animals, but our conversation abruptly ended there. He made it clear that he had no intention of providing further assistance or clarification. His demeanor was extremely rude, and he did not take the time to listen to my concerns or allow me to explain anything. This incident has left me with a strong impression that your hotel's staff is not adequately trained or informed about the laws and regulations governing ESAs. This lack of knowledge and the rude behavior I encountered during this interaction have greatly soured my perception of your establishment. To be honest, I am now reconsidering staying at your hotel, regardless of whether I am accompanied by my ESA or not. Additionally, it appears that there may be other issues within your establishment, as I have come across negative reviews from other guests. I urge you to address this matter promptly by providing proper training to your staff regarding ESA accommodations and ensuring that guests are treated with respect and understanding, in line with the requirements of the FHA. This will benefit individuals with ESAs and enhance the overall reputation of Bear Creek Resort. Thank you for your attention to this issue, and I hope that you will take the necessary steps to improve the experiences of guests with ESAs in the future.

down to earth easy check in and check out no none sense.

Great stay. I plan to stay again when visiting Big Bear.

Only the shower we had problem