Sailors Rest

We booked a 'Superior King En-Suite Room' (Room 5) what we got was not superior in any way, not spacious and poorly furnished. There was a built in wardrobe that you couldn't fully open the door of or it hit a bedside table; there was only one bedside table and reading light because there wasn't room for one the other side of the bed, no meaningful storage or drawers for clothes - there was one shallow drawer I would describe as a sock drawer. We ended up leaving our clothes in our suitcase and holdall. In a superior king' room I would expect a couple of chairs to sit down - wrong. On the website there were two photographs, one of a spacious room we expected with chairs, another of a bed in a really tight space but cleverly it did not show you the rest of the room - or lack of. Even the bit of space where all the plug sockets are on the wall didn't exist as that's where the table with the coffee machine was. The bathroom was small but adequate and we could live with that; however a sliding bathroom door due to the lack of space doesn't allow you much privacy. We were also both concerned at the fact there was no fire exit anywhere in the building and it has rooms on 3 upper floors. One way in, one way out! All fire protection equipment and procedures were in place and would be fully compliant, but we felt uneasy. You don't interact with anybody, you get a code to get in and there is no reception or staff on site which we knew, but didn't particularly like. It maybe helpful if, when you walk to the hotel for breakfast the staff there showed any interest and asked if everything was OK. That's the worst over. On the plus side location is great, the refurbished building is generally to a good standard. I enjoyed the walk to the hotel for breakfast although my wife wasn't so keen and we got wet one day. I always leave positive reviews where warranted but I'm afraid this is how we felt, which was very disappointing.

This place is just perfect. We stayed in Room 2 which has a sea view, it's well equipped with a decent coffee machine and a fridge. I liked that there was a fresh jug of water in the fridge along with fresh milk. The bed was incredibly comfortable and it's decorated to a high standard. It just has a great feel about it. We will definitely be staying there again.

Lovely room freshly renovated with a beautiful view across to instow, easy checkin with passcodes, fabulous breakfast served at the the royal George, just not able to turn the heating on in our room so it was very chilly - the thermostat outside the room was disabled after 11pm - would have been a 5 otherwise !

We stayed for one night in Room 1 at a cost of £108.50 (room only). The room was big and right on the sea front and everything was very clean and tidy. We went for a few drinks and returned to our room at about 11pm. I got up at 1am, and the room was absolutely freezing. It was snowing outside! My wife had been awake for a while and had put on her coat in bed ... it was that cold. We tried to turn up the thermostat on the wall, but it had a message on it saying 'THE POWER TO THIS THERMOSTAT IS OFF'. We were awake all night. As a result, we left at 7.15 ... just as the thermostat came back on! If you book a room, you expect it to at least be warm. I complained to The Sailors Rest, sending them a picture of the message on the thermostat, and they replied. but only to blame me for the room being cold!! They say that we should have turned up the radiator using the knob on the actual heater. We had done that, but the radiator was OFF and stone cold. It wasn't possible to turn it up. They also said that we should have contacted the emergency telephone number at 1.30am. How long would we have had to wait for someone to come out AND for the room to heat up? Either way, our night was awful, but they refused any type of refund. I challenged their opinions, and they stopped communicating. I then involved Airbnb, and they agreed that our treatment was unacceptable and refunded me £32.55. I accepted. The Sailors Rest may well reply to this review and maintain that it was not their fault, but I will let people form their own opinions. This may well have been a one-off, but I would expect them to own up to the problem and communicate rather than blaming the customer.

Great room with a fantastic sea view, very clean. Great walk in shower and immaculate bathroom. The bed was really comfy. Walked up to the Royal George for a lovely breakfast and a fabulous sea view. Really good service and staff cannot do enough for you.

Fabulous room, the view from the room is amazing. Bathroom facilities really good. My Husband and I had breakfast each morning at the Royal George , which I would say would be the best we have ever had. The owner Sasha is so helpful and friendly. The only down side is the Wi-Fi can be a bit flaky.