Gastnutzer
2. September 2022
Awful place. I overlooked the lack of wifi, faulty room safe (no battery and it took them a day to replace) and unfriendly, unhelpful (male, the females were fine) staff. On the night before my departure the hotel alarm went off at 5am and kept blaring. I could hear a male voice and banging. I was pretty scared as I was on my own in my room and the voice was very close. I called the Biarritz police and rang them back after the alarm stopped. They explained that somebody (whether an intruder or a guest I do not know) had tripped the alarm. The very kind policeman assured me that I could now rest .tranquillement'. When I asked about this at the reception (in the neighbouring Marbella hotel, Les Alizes has nobody on reception mostly) the next morning, the gentleman offhandedly told me - I kid you not - that I should have left my room to see what the cause of the alarm was. A woman, alone, in a dingy hotel, in a nightie, at 5am. Incroyable. Biarritz is absolutely beautiful, and there are hotels all along the rue Port du Vieux, some only slightly more expensive than this absolute dump. Avoid!
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