Gold Hotel

This is a charming and comfortable hotel. It is beautifully maintained and all areas are spotlessly clean. Staff are friendly and check in and check out were quick and efficient. Our room (209) had a side view and balcony and was very comfortable and spotless. There is lots of storage space. Towels, robes and bed linen were white and immaculate. Slippers much appreciated! The breakfast buffet had something for everyone and the selection of breads was particularly nice. We ate at the hotel restaurant one night: the food was exceptional! Reasonably priced, tasty and HUGE portions! My husband had the best Pierogi of the trip and I had the most delicious Ghoulash with potato pancakes. The side of fried cabbage was also delicious. As if their hot wine! The spa area is small but has everything you need. Unfortunately, our spa experience was spoiled by other guests who let their children use the lovely hot tub as a swimming pool and they clambered over myself and my husband until we got out. The parents just let their children do as they wished. We sought refuge in the lovely sauna only to find a family in there with a little girl (too young to be in there) wanting to get out but her mother was encouraging her to stay in! Other children were messing unsupervised in the plunge pool. One small child was picking up decorative rocks from the relaxation area and dropping them on the tiled floor, being watched by her mother! It is not the hotels fault but it may be better if they introduced adult only time. The location is right on the number 11 bus route which goes to Zakopane one way and straight to Morskie Oko the other. We also found transport to take us over the border to Slovakia to do the amazing treetop walk at Bachledka! We would, however, come back to Zakopane again.

Hotel ideally situated to visit centre either on bus or walking . Staff were vey helpful . Room was large with big bathroom and plenty of storage space.Breakfast was good . Hotel spotless. Bed was very comfy. Spa was great until one evening when the jacuzzi was used by children as a local swimming baths and parents taking their young kids into the sauna !!!. Surely that’s not a good thing !!!. We could not relax at all and no staff around at all . Other than that it’s a great hotel and would recommend.

When we has arrived hotel and room looks really nice. Every day we has cold room. Once we came back to the room and was 6 degree. Problem was reported every day continuously and everyday we was assured that it will be fixed. Shower was leaking and jacuzzi as dirty. Nothing hasn’t been done, nobody offer us to swap room and for the request for part refund we was completely ignored. Our email to the management has been never answer. How much would you pay for the cold room on the middle of the winter(-14 degree outside)? Very poor management

The room was comfortable and large and clean! Loved the bath roe and slippers the selection of breakfast was pretty good with many options and some hot food too. The spa room was dreamy with a cold water plunge! and the free water bottles very nice. Now the bad, the shampoo and soap looked cheap, not luxurious, there was no conditioner just double shampoo's the Spa's Jacuzzi water had a strange smell, not sure how often it's cleaned. The restaurant was a bit pricy. Overall a nice place but for the price it needs to be a bit more luxurious

Une excellente semaine. Un service impeccable. Un personnel au petit soin. Des prestations haut de gamme. Un petit déjeuner buffet au top. L'endroit est à 15mn à pied du centre-ville.. les bus sont disponibles pour les randonnées...parfait !!!

Ocena negatywna pod każdym względem. Pobyt w zimie gdy temperatura na zewnątrz była -12 hotel nie zadbał o komfort gości. Pokój zimny kaloryfery nie grzały. Mimo zgłaszanych informacji na recepcji nikt nic z tym nie zrobił. W pokoju było czasami 6 stopni. Codziennie obiecywano, że będzie grzać. Zgłoszona reklamacja pobytu ale hotel totalnie ja zignorował i mimo e-mail nikt nie raczył wrócić z informacją. NIE POLECAM. Obsługa na poziomie hostelu