ankitd03
26. Oktober 2024
Today I had a very disappointing experience at The Fern Residency. As a pure vegetarian, I was horrified to receive a chicken sandwich instead of the veggie sandwich I ordered. After a long day at work and feeling famished, I reluctantly ate it, not knowing how careless the service was. I approached the head chef to express my concerns, and he introduced me to Mr. Sudhesh, the head of room service and the restaurant. He assured me that strict action would be taken against the staff responsible and promised that the individual would be fired. I appreciated his response and am hopeful that this issue will be addressed by the time I return after the Diwali holidays. I urge the management to take this matter seriously. Trust is essential in hospitality, and I expect them to uphold their commitment. If no action is taken, I doubt I will consider staying here again.
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