Gastnutzer
17. Dezember 2024
Here is a perfect scenario about how to annoy a future customer and likely create bad vibes for many prospects. We booked two rooms from New Jersey on Dec 10th for Jan 15th, 2025. We received a confirmation email with a different business name and a charge on our credit card for another name. It did not confirm the location, dates, etc. I tried to confirm whether the booking was made using a reference number on this cryptic email .. Unfortunately, I did not include every single detail in my email. Someone did confirm that they do have two rooms .. but also did not mention the dates. Two days later, I received an email asking to review our stay (for a booking a month later). When I rewrote clarifying this email, the hotel said that we were a NO SHOW on the day we made the reservation from 8000 miles away, and we needed to book again for January. In my 40+ years of international travel, in hundreds of hotels across five continents, I have come across this kind of fraud for the first time. Fortunately, I am discovering it now .. saving me last minute issue when we would have reached there on Jan 15th. I have Gold and platinum status with both Hilton and Mariott. We try to support local establishments especially when we visit tier 2 and tier 3 towns. We have seen all kinds of issues with service, but this is a new low. BEWARE of this place. PS : The review will not get submitted unless i select the date of stay and it does not allow a future date .. so I am selecting the current month, but to be clear, we are yet to visit Ratnagiri, and hence this hotel.
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