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During my recent stay at your hotel, I encountered a number of issues that affected my overall experience. While the hotel appeared relatively new and clean, there were several areas where improvements are needed. 1. Blocked Floor Drain: One evening, as I prepared to take a shower, I noticed that the floor drain was completely blocked. This was highly inconvenient and unexpected. As a hotel guest, I believe it is not my responsibility to unclog drains manually. The task was unpleasant and should have been addressed by the hotel staff promptly. 2. Lack of Proper Cleaning Services: The cleaning services provided during my stay were disappointing. We had to repeatedly request basic cleaning essentials such as vacuuming and toilet paper. It was frustrating to spend a significant portion of our vacation time coordinating with the cleaning staff, especially considering that our requests were not excessive. 3. Inadequate Floor Cleaning: Upon arrival, we noticed that the floors were dirty and had not been properly vacuumed. This gave a poor first impression and indicated a lack of attention to detail in maintaining cleanliness. 4. Inconsistent Trash Management: The handling of trash was inconsistent. While one of the trash cans was emptied, the other remained full, suggesting an incomplete job by the housekeeping staff. Consistency in maintaining cleanliness is crucial for a pleasant guest experience. 5. Inconsistent Towel Change Service: The towel change service was also inconsistent. Some days, the towels were replaced, while on other days, they were not. This inconsistency can leave guests feeling uncertain about the level of service they can expect during their stay. 6. Misleading Information about Air Conditioning: One of the most significant issues we faced was the absence of the air conditioning system that was promised on ***********. This was particularly problematic as we had a family member with asthma, and the lack of cool air aggravated their symptoms. False information provided regarding amenities is not only misleading but also poses potential health risks to guests. I hope this review provides comprehensive feedback that will assist the management in identifying areas for improvement. It is my sincere hope that necessary actions will be taken to rectify these issues, ensuring that future guests have a more positive and comfortable stay at your hotel. Due to these problems, we decided to check out a day earlier than planned. We hope to hear from you regarding our concerns and the appropriate resolution to address the issues we encountered during our stay.

Just 3.5 km from Schönefeld Airport, this hotel lies in the Rudow-Neukölln district of Berlin. It offers air-conditioned rooms with a flat-screen TV, a fully-equipped kitchen and a private bathroom. Free WiFi is available throughout the property. A delicious buffet breakfast is served each morning at the Hotel Aviv am Flughafen. Other meals can be enjoyed at many restaurants within a 5-minute walk. Various supermarket and shops can also be found nearby. Popular activities in the surrounding area include a visit to the Britzer Garten park, which is 8 km away. The Gropius Passagen shopping mall is only 3 km away. The university campus Adlershof and the Science and Technology Park are 4 km from Hotel Aviv. Krokusstraße Bus Stop is just 300 metres from Hotel Aviv. Zwickauer Damm Underground Station is a 5-minute walk away, and provides a direct connection on the U7 line to central Berlin. Drivers are just 500 metres from the A113 motorway. Schönefeld Airport is a 12-minute bus ride away.