limehome Berlin Kopenhagener Straße

We had a terrible experience with Limehome in Berlin, Germany. Halfway through our 2 week rental of a one-bedroom apartment, they repeatedly attempted to force us to move into a non-equivalent, lower grade unit in a different part of the city. For context: we are long-time renters of vacation homes and have never had a problem or a complaint before. And we have 5 star ratings from our hosts. TIMELINE ARRIVAL DAY, SEPTEMBER 8 - 72 Kopenhagener Straße, Berlin, Germany where we had made reservations in March through Airbandb. 1. Check in. At three pm, we were finally given an Access Code. Nothing more; most importantly no apartment number. Email unanswered. 2. Arriving at the building at 8 pm – Limehome had been apprised of our late arrival – we found 4 identical apartments and no indication as to which was ours. Still no response to email. The Access Code let us enter the building – and we began trying the Code on each of the four apartment doors. This involved climbing literally hundreds of stairs to the apartments to try the Code we had been given. We tried repeatedly. The Code simply didn’t work and we were ultimately locked out by the system. 3. Finally, the Limehome Help Line answered. a. As to why we did not have an apartment number – they were “not sure which unit was going to be ours.” b. As to why the code didn’t work, it was the wrong code and only worked to enter the building. c. After several long pauses, we were given a correct code and apartment number. On entering it was clear the apartment had been prepared for 4 people and an infant. We were a couple. We rearranged things and settled in. EVICTION NOTICES AND HARRASSMENT On approximately SEPTEMBER 13, six days or so days after our arrival, when we were settled in our apartment with groceries and supplies – halfway through our vacation – we were told – by phone by MARCIA – there was going to be no hot water and we would have to move. We replied that we would stay without hot water – we didn’t want to move. SEPTEMBER 13 – we then received an email “due to unseen short-term defects…unable to accommodate you.” In return, they offered a non-equivalent, low grade hotel-type studio in another part of the city with no assistance for moving or recompense for the upheaval to our vacation. We again refused to move. Contact was SUZANA. They asked for our reply in writing which we supplied immediately. SATURDAY, SEPTEMBER 14 – reply from SANDRA “Hi – no worries you can stay in the suite” with a happy face emoji. MONDAY AM, SEPTEMBER 16. Approx 9 am. EDUARD calls and insists with increasing urgency that we leave. We again refuse and finally hang up. AGAIN, MONDAY AM, SEPTEMBER 16 - He then followed up with an email:” due to the closure of the property you originally booked apartment, we are unable to accommodate you…” He offered the same non-equivalent apartment in another part of the city with no assistance for moving or recompense for the upheaval to our vacation. At this tim

Nous avons loué chez Limehome le 22 avril 2024. L'appartement était propre, mais dégradé. Par ailleurs, nous n'avons pas pu avoir de lit bébé, malgré les engagements de l'entreprise. Au total une expérience plutôt inconfortable. Limehome m'a promis une ristourne de 10% en compensation de l'inconfort vécu. Par ailleurs, la caution que j'ai versée devait m'être remboursée dans les 14 jours. Depuis lors, je n'ai toujours pas été remboursée. Au total, cela reste une expérience pénible et depuis 19 jours, je me demande si je serai remboursée. Bref : FATIGUANT !