Arena Inn GmbH

UNSAFE! Had things stolen from room. Key was used to enter. No damage to door. No one on site. Called to report and was told by hotel to prove it! Concerned about safety and checked out early no compensation for being forced to leave because of safety concerns. 3 star hotel my ass.

I booked a double which cost extra - but when I arrived my room was a single room, dirty, and the lamp didn’t work. Zero staff on site (not even security) so I was calling them and calling them - no answer. Rooms are like a free-for-all… open until occupied kind of thing. I got kicked out for moving myself to an empty double room (that I paid for). I’m a young girl and they kicked me out at 10pm!!! I had to find another hotel for the week. If they had answered the phone this would have all been avoided. Avoid at ALL costs. They are now refusing to give me a refund despite not even staying there for a single night. Complete psychopaths. Front door was open when I left so anybody could have walked in.. more like a hostel. Very dodgy. Also photos look nothing like reality. Please do not stay here they need to be shut down.