Nena Apartments Kreuzberg 61

Stinkendes, kleines Zimmer. Anders als auf den Fotos. Unhöfliches Personal ohne Grund. Erlaubt keine Fotos in einem öffentlichen Bereich, lässt aber andere Gäste stundenlang laute, nervige Instrumente spielen, ohne dass es Probleme gibt. Macht überhaupt keinen Sinn. Geldverschwendung. Meiden Sie es. Ihr Geld ist im Hotel Catalonia besser angelegt.

I accidentally left an expensive music box on a shelf when I checked out (on the 11th of December, room 402) and emailed them the same day with its exact location. They ignored my email, and when I called, they accused me of not reporting it. After finding my email, the person at the frontdesk rushed me to hang up saying he would check and emailed me they didn’t find anything (it took him 5 minutes from when we hanged up to check and write to me). I called again after this to see if they could at least ask the next cleaning shift, but he refused to follow up or help further. My mistake for leaving the music box, but their refusal to return it or even make an effort is unacceptable. This is basically stealing. Avoid this place if you value honesty and good service.

Aparthotels are a curious creature. They lack in some areas and over-compensate in others. Nena Kreuzberg is a modern building, recently refurbished. It had a large bathroom but tiny main room taken up by (comfy) queen bed. A juliet balcony had a sunny and leafy street view, although the traffic noise was too loud to have the double doors open overnight. The air-conditioner was so feeble the room stayed hot and stuffy. No fan. No shampoo but fragrant handwash. Reasonably-equipped kitchen with dishwasher but no washing machine. One English breakfast tea bag provided and when I asked for another they said I had to pay. Really? For one tea bag! Still, Nena Kreuzberg is good value despite these annoying things. It's worth adding that it's in a vibrant neighbourhood with lots of bars and restaurants, as well as supermarkets, and is close to trains; a bus stop is outside the front of the building.

We have to sleep in the reception because Nena Apartament has blocked our key and they do not answer their emergency phones. Right now saturday 6th julio 2024 unfortunate customer service our reservation is from July 5-9 ----------------