Treff Alpenhotel Kronprinz - Berchtesgaden

Das Essen im Hotelrestaurant ist gut. Das Personal ist nett. Es ist jedoch weit vom Berchtesgadener Hauptbahnhof entfernt. Wir müssen den Hügel hinaufklettern, um dorthin zu gelangen.

Das Anwesen befindet sich in sehr(!) bergigem Gelände, es ist wirklich schwierig, zu Fuß dorthin zu gelangen, und das Tragen von Gepäck ist wirklich mühsam. Hinweis: Es gibt in der Stadt keinen Uber-ähnlichen Service (nicht bezogen auf das Anwesen selbst, nur allgemeiner Kommentar). Wir bekamen ein Zimmer im Untergeschoss und es war ein bisschen kalt drinnen (vielleicht). Die Reinigung erfolgt auf Anfrage (Sie müssen an der Rezeption danach fragen oder ein Schild an die Tür hängen. Das Personal warnt Sie im Voraus davor). Ich hatte einige Probleme damit, mein Handtuch zu trocknen, da es im Zimmer keine Heizung gab. Keine Probleme mit heißem Wasser, das Bett war für mich ein bisschen hart, aber das ist okay. Das Frühstück ist einigermaßen okay (typisch österreichisch/deutsch, Eier, Brot, Butter und etwas Aufschnitt, Joghurt und Saft sind auch verfügbar). Der Kaffee war großartig. Das Personal ist sehr freundlich und hilfsbereit.

There is quite a trek uphill to the hotel. The hotel is quiet and has beautiful views. Breakfast is very good and the restaurant, bar has good food and drinks.There is a sauna but not much else, but don't worry, the uphill trek will be enough exercise.

Tolles Zimmer in einem schön gelegenen bayerischen Hotel mit bequemen Betten und guter Ausstattung. Das Personal an der Rezeption war freundlich und hilfsbereit und das Frühstück war sehr gut mit der besten Aussicht, die ich seit vielen Jahren beim Frühstück hatte. Abends aßen wir etwas zu trinken und aßen ein Dessert in der Bar, die auch nett war und voller zufriedener Gäste war. Würde auf jeden Fall wiederkommen und wieder hier übernachten.

Well, this highly rated hotel didn't really exactly meet our expectations to be fair. And it may be bad luck (for them), but doesn't change what happened. It all started with a 4.5-hour drive which I had to do alone, considering that my wife was very ill. Fair enough, 4,5 hours is not the end of the world, but one does get tired. And upon arrival, it is not clear where I can park the car, so I go down the path to the parking garage, which is very tight, in order to be confronted with a locked gate. No problem, let's give them a call. After the phone ringing for 3 minutes and me honking my horn, nothing. So I assume come backwards out of this tight rounding ramp down. You can imagine the start was already sour. Luckily the receptionist was very nice, although she also gave a recommendation that didn't work out and caused more work for us (that in the restaurant downstairs dogs are allowed and they should have space - of course, they were full). So we 'had to' eat dinner on the ground floor where dogs are not allowed, so we took him back to the room first. And then we arrived with our 2,5-year old son in the restaurant which felt like a retirement home, in the sense that the clientele consisted of dozens of seniors, which is by default, not a problem, but they were mostly the type who didn't appreciate a child happily talking and making children sounds (not even too loud, mind you). So we felt unwelcome, which was further not helped by the weird waiter, who got so upset that he started talking to himself when we patiently and normally informed him that our son is hungry and if the soup or salad that we ordered could be brought earlier... At this point, it is worth mentioning that the food is really delicious... If we would've had space in Zum Fassl (the cellar where dogs are allowed), we probably would've rated it high separately, but this review has to cover both hotel and hotel restaurant. Last, but not least I would mention that we booked a nicer room (based on availability) and compared to that the otherwise nice room had 2 significantly outdated aspects. The toilet flush continued flushing by itself. And the hairdryer was so outdated, it switched off after 20 seconds due to overheating, with both my son and wife having soaking wet hair while being sick. So anyway, look, it is probably normally a 4/5 rating hotel, but based on the circumstances we can't give it more than 3/5.