Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

The staff has been very polite and helpful however the food quality and price at the restaurant is shocking. Very high prices and low quality ingredients. The soft drinks and coffee are €6 per drink. We paid £2 per piece of bread and butter each at the restaurant and the same at the bar. I was hungry so had to order some croquettes at the bar and they tasted awful, probably frozen and this was €18.50. This is a 5 Star hotel and the food is not to that level, and has I can see other guests felt the same. The buffet was nice €60 per person and they had a good variety of food however, was only open from Thursday to Saturday. The bedrooms are standard and nothing special, the Tv is very old, early 2000 and only a few channels and I cannot cast anything from my phone. The gym is old and tired with only a few machines. The positive are the architecture, the gardens and the Koi ponds and the swimming pools that give a nice atmosphere. If you are staying here you might consider taking a taxi to the near shopping centre, they have a big variety of restaurants.

What a beautiful place, the gardens, the pools, the rooms, the food, the staff. Everything about our 3 day stay was amazing Hotel grounds: these are huge and very well maintained, the ponds have a large selection of different fish and some really giant ones in there as well Room: these are rooms are of a good size offering seating area as well as large bed, bathrooms have everything you can possibly need/forgotten. The room service is always on hand if want more Nespresso capsules or milk/water etc. there is also an interactive map on the tv. There is a reasonable priced mini bar and snacks in the room. Pools: we went in February so it’s colder than summer but there is 2 heated pools outside, the kids pool and adults only. These was a toasty 30c and very tranquil and tropical setting, when you get out the pool you also have over head heaters above your sun lounger to help you dry off. The only the thing I found round the some of the pools is the constant ping pong music, which sets the theme of tranquil & peace but can be abit repetitive. Food: The food was surprising, we did expect portions to be small but we were wrong. We ate at the Koh Samui and Lombocci restaurants. It is recommended to book this when you arrive to make sure you get a seat as they can get busy. The portion sizes are big and the combination of flavours are a delight, Breakfast: from omelettes & fried eggs to wedges they have everything you need for breakfast, including a well stocked detox/juice bar along with different yogurts and fresh fruit. Service: nothing was too much trouble, anything you need or want they would do for you. Turn down service on a night was a nice touch. Would we return: Yes we would, be nice to return in the summer to use all the pools and to try the restaurants which wasn’t open during our stay. Thank you Asia gardens for memorable weekend!

We went to Asia Gardens for Christmas. The hotel is stunning. And rooms are spacious. We wanted interconnecting rooms but they gave us connecting rooms from the outside. If you want interconnecting rooms do request them from the inside. They did rectify this for us. They had the most amazing buffet on Christmas Eve and Christmas Day. But being vegetarian we could not enjoy this. It was extremely meat heavy. The executive chef Martin was great and made us vegetarian food but when having a Christmas buffet it would be good to have a few items rather than just one veg item brought to the table. In low season when the buffet is closed you can go to an a la carte restaurant where vegetarian food is better. Just be aware the food is very expensive so half board is a good option if you’re not vegetarian. I do appreciate the effort Martin made with us and if you have special dietary requirements you should insist on speaking to the head chef. It is very hard to get to speak to them but when you do they will do what they can to cater for you. I would personally like to thank Lucia for everything she did for us. She helped us a lot with sorting out the food, our interconnecting rooms etc. If it wasn’t for her our concerns would not have been sorted and the trip would have been a completely different experience for us. With a baby and toddler interconnecting rooms were a must for us. It would be beneficial if more staff could be trained to have the same customer service level as Lucia. Personally I’m not sure we would return until the kids are a bit older as it’s not the most baby friendly hotel. The kids club was good with daily activities and a play area. Rooms were kept clean and house keeping was very good. The toiletries were from The White Company and of high quality. The hotel was decorated nicely for Christmas with beautifully decorated trees around the hotel. Overall we had a great time and enjoyed spending Christmas at Asia Gardens thanks to Lucia and Martin.

The gardens surrounding the hotel are outstanding - I don’t think you would find better anywhere in the world. The atmosphere around most of the pools is also very tranquil and calm - a real retreat. I would give it an exceptional score except for 2 things. The Thai Spa has been themed badly - the interior corridors and massage rooms barely score 1/10. In comparison to eg a Banyan Tree Spa. And no Thai people anywhere in sight - not in the spa. Not in the restaurants. A little bit more trying could make it a much more authentic experience. The hotel boasts many restaurants, but not all are open every night. The reason for this became apparent. The same restaurant venue is used eg one night for Thai cuisine and is called Koh Samui, the next night a different theme. Some of the food is excellent - so long as they stick to Spanish cuisine. The Italian offering at Lombocci is terrible - probably the worst saltimbocca I’ve ever had. Maybe they’re trying to do too much? If someone tells you that you must wear long pants for an exclusive Italian experience you expect something special… And why no steak house experience … Conclusion - a great place to retreat offseason for a couple of days. And try stick to the Spanish experience - outside of that it has little sparkle

Very disappointed with our stay in a so-called VIP suite at this high-end hotel. Promised services were not delivered, VIP breakfast restaurant closed without notice, and our kids were turned away. Communication was poor, and VIP status meant nothing. Totally unjustified for the price.

Very very dissapointed, only 1 restaurant (plus snack bar open in the evening) which was 10 mins walk outside in pouring rain and dark through poorly lit gardens. We were still unable to find so had to be escorted by staff. My meal was returned due to poor quality and undercooked. Continues noise from mearby room maintenance. No one in attendance at pool so no towel provided. Enquired with bar staff about purchasing food at lunchtime to be told snack bar not open until 16.30 and that buffet restaurant was only open for conference guests. We did find out the following day this that it was aparently open to all but we had to drive to benidorm to grab some lunch. Told customer service when asked of our experience at check out to be told we would get upgrade and vip check in on our next visit. No thank you, Most disappointing was the reply my daughter got who had made the booking with obvious differences of opinion