Hotel Servigroup Diplomatic

Returning guests having found the hotel ideal for our needs . Yes it’s very Spanish Oriented and yes it’s largely visited by the over 50 age group . (I don’t think that’s a bad mixture given you know what to expect at that age. ) I have yet to come across any miserable staff, Only friendly ones who I would imagine deal with the odd miserable guests. The Hotel has good size rooms that are clean and spacious . Location is perfectly situated on the border of Old Benidorm . So if you want to just relax or alternatively venture out to sample the sights and lights It’s an easy 10mins walk either way to be in the centre of bright light city or old town tapas . Hotel food is of a descent quality & varied with lovely fresh fish served daily. The Soup is not the best with room for improvement. At peak times the restaurant can be very noisy but there’s never any long wait times for anything , the staff do a tremendous job looking after the guests when the pressure is on so I will be returning.😄

Just returned after 6 nights here with friends . We had a pool view room , although there is not a lot of difference in the views for the extra to be honest.its all high rises. Check in was pleasant and quick . We found the reception staff to be helpful and cheerful at all times . In fact I cannot understand previous bad reviews regarding the reception staff. Our room was bright and clean, with fridge and safe ( free unlike other penny pinching hotels that charge) 2 bottles of water complementary. The beds were very comfortable and the housekeeping good and reliable. The showers were nice too. Sadly, the pool bar was never open, so if you wanted a drink you had to go down to the next level to get a drink. Not good and a pain . The bar and reception area is kept spotless by the staff and the bar staff are constantly making sure you are ok for a drink and friendly too. We were booked half board. Breakfast was super and up there with the best . Evening meal was adequate but could get a bit repetitive. Sadly some of the dining room staff were not very nice and banging things down and are obviously not happy. In fact one of the cooks was very abrasive with my brother, who has dementia. ( a course on dementia would be useful here) My brother did mention this to the dining room desk one night on the way out . But we had no feedback.. The entertainment was clearly for elderly Spanish guests ( 90% of the clientele here) which was not for us so we went out most nights . On return at night the hotel is very quiet as they all go to bed after the entertainment at midnight ( quite a few , we noticed were elderly people clearly not residents of the hotel ) However, we were happy with the peace and quiet as this hotel does not attract the younger or the stag and hen dos , which suits us. So, if you are looking for a lively place it wouldn’t be for you . On saying that , it’s central and there are many great bars with decent entertainment all within walking distance. I would definitely recommend for more peaceful oriented people or those in the retirement age bracket.

If you can stand rude, judgemental reception staff who don't really like the English this is the hotel for you. Lights out seem to be before 1 am and a very Spanish orientated hotel , actually never experienced anything like it in Benidorm before

Very nice Hotel. Exceptionally clean. I really enjoyed the food although not to everyones taste but wonderful selection. I also thoroughly enjoyed the Spanish entertainment each night. It was fascinating to watch the locals dancing. I found the dining room and bed room staff very pleasant and helpful. Not so the reception staff. They were rude and arrogant especially the male staff in particular the younger guy. He left my transfer paper work thrown to the side all day and never informed me. It was faxed at 10.09 am and I must have passed him at least 4 times that day and he just ignored me. I finally received it late that evening from a female receptionist who just happened to find it.!!! On the morning I left I went to reception with my door card. He never spoke or said thank you or safe journey. Just a rude scowl on his face. I'm 72. Never again would I stay or recommend this hotel. All due to the reception staff

The hotel was perfect for our Christmas 5 day stay. Clean, comfortable rooms including a disabled room for me. Good food and a good selection in the dining area. Friendly and helpful staff. I highly recommended this hotel. Reasonably close to the sea front. Hope to return.

Christmas with friends. Decorations are out standing really fabulous when we first walked in wow. Xmas Eve had our evening meal before going out. Manager was very bossy told us to go when one person was still eating?. One off. Christmas Day was fabulous cocktails decoration of the tables food was excellent was all served hot. The staff knew exactly what to do service was outstanding. Every guest got a Xmas present. All staff came out at once through the restaurant was really lovely. Rooms are clean and made up daily. Avoid first floor rooms very noisy from kitchens air con units and you get woken up very early staff shouting to each other and throwing things about Reception are very friendly and professional one lady tried to help us when we left a bag on the coach. Bar staff professional friendly and helpful We have all said we would return next year same time. Entertainment was hit and miss not our cup of tea very for very older generation and more Spanish but we are in Spain. Had one horrible experience with a guest who put his hand in my face over the toaster unacceptable and I told him he was very rude. Poor lady next to me was so frightened of this man I made her toast for her. Suggestion for hotel with the amount of people staying in the hotel 2 toast machines are required one is not sufficient.