Helios Benidorm

We stayed at the Helios from the 15th to the 25th October 2024. After weighing up the rooms on the hotel website, we decided to go for the more expensive “junior suite”. Allow me to say firstly, that on our numerous previous visits to Benidorm, the best hotel we have stayed at was the Don Pancho, so ever since then, I have tended to compare to that hotel. The Don Pancho is the only place I have stayed in Benidorm that I wouldn’t hesitate to stay at again – or that was the case until I stayed at the Helios. It really is a quality hotel, very clean, great staff, superb rooms, faultless service, I’d go back there in the blink of an eye. We haven’t stayed at the Helios previously, so I don’t really know how the junior suite compares to the other rooms. We had room 909, on the corner of the top (ninth) floor. How many hotel rooms have two tv’s? That in itself, was a bonus, when the other half wanted to watch British TV soaps. However, I don’t go away to watch TV, so just mentioning it for the people who do love to watch television in the hotel room. The biggest bonus in that room was the balcony. I’ve never had a balcony that large anywhere. Set out in a large “L” shape with the room is being on a corner, I estimated it to be around 23 to 25 square metres. If I could suggest anything at all to the hotel, it would be a couple of loungers as the balcony is without doubt, large enough to accommodate those along with the table and chairs already there. The only thing we didn’t really use in the hotel was the bar area. We walk a great deal, tend to use the hotel as a base only, so only went into the bar area once. The Helios doesn’t seem to be that big on hotel entertainment (or we just didn’t see much), but again, like the TV, we don’t sit around watching singers for the duration of the stay. With booking the junior suite, we had a complimentary session in the spa. Not like us, but we thought we’d give it a go and wasn’t disappointed with that either, we thoroughly enjoyed the experience. Meals? I myself, can be a fussy breakfast eater. On previous visits to Benidorm, I’ve never really left a hotel restaurant feeling satisfied after breakfast (including the Don Pancho). The Helios actually managed to achieve that as well. I left the restaurant every morning feeling well fed and ready for the day. Finally, the staff. Cannot compliment the hotel enough on the quality of their staff, but two in particular, stood out. I hope I spell their names correctly but Eduardo on the reception was brilliant – any problem, any issue, any enquiry, any question, nothing was a problem to him, a very efficient capable man. Down in the restaurant….Ruth – unlike other hotels where you present a card, you just say your room number and Ruth used to kind of sing the number back to us. Such a simple action but so amusing and always done with a big smile, really lovely. Would I

Hotel Helios is excellent and clean 4 star hotel Our room was great with lovely and good balcony. The room were cleaned each day by friendly and pro maid service. We had a half board for one week. All food was amazing and something for everyone. There was much choice for breakfast and dinner. We had a big wedding anniversary during our visit and hotel managers sent a surprise delivery to our room with a bottle of sparkling wine, a beautiful greeting card and sweets. Many thanks :) All staff was were friendly, helpful and professional. Thanks to all staff and managers ….we will be back :)

Fab hotel. Great location, lovely grounds and nice pool. Was close to the lively areas but managed to stay quiet and relaxed and a relief from the hustle and bustle. Rooms are nice, we had a balcony overlooking some bars but we never heard any noise from them. Close to beach too. Would stay here again if I came back to Benidorm. Breakfast was great also with lots to choose from.

This was our 5th stay here in under 2 years, I just love the hotel, the staff and the location is faultless. The hotel is very clean, with a great pool, snack bar and spa. The staff cannot do enough for you and are super friendly. Love the guy who books us in to the restaurant for breakfast, so professional and its as if he remembers everyone. Street appeal is great, the place looks fab from the outside and the internal reception area is always gleaming. Location is superb, just 5 mins walk from the beach, the nightlife, the shops and the weekly market. This said, and considering how close to the nightlife it is, you never hear any noise, you can sit on the balcony at night and it is still lovely. One thing I love about this place is, there are no rowdy groups, stags or hen parties. Rooms are cleaned daily, and the cleaners are thorough. I really cannot fault this hotel and would not stay anywhere else, I'm even returning in December 2024 and staying for Christmas, and I cannot wait!!

A wonderful hotel. Extremely tasty food and varied. Friendly staff. Excellent location. They are always ready to help at the reception. And here is the moment to give special thanks to Angela. We would definitely return to this hotel again.

Can’t fault the hotel from start to finish everything was just perfect , rooms Are spotless and cleaned daily if you want them we did every 2 days for fresh sheets / towels / toilet roll. Breakfast was lovely buffet style and you can eat as Much or as little as you want, pool bar for drinks and food is great and prices are very reasonable. At night you can sit round the pool and have a drink and there was music. Nothing is too much trouble for the hotel, tomorrow Friday we leave at 17:25 so we leave the room at 12 and we have booked the shower before we depart as we will sit at the pool Before we leave. Luggage will be stored in a secure room til we leave. Will defo be back and highly recommend it’s right next to all the bars including the famous neptunes ( Morgan’s tavern) out the tv show and uncle peds is cheap Which is round the corner.