Gastnutzer
8. März 2024
It was a comfortable and enjoyable stay. Food is excellent and the Restaurant team under Aleixo Savio is very good. A big shout out to Aleixo Savio!! The day reception team with Bill and Cizelle are pathetic, oversmart... atleast they think they are from their behaviour, condescending... rude and basically mannerless. The initial room given to us was not up to the mark and we had to change for certain reasons. The owner was extremely helpful in resolving the room issue. After checkout, and after leaving the hotel and returning to Pune, my mother rang for the owners telephone number as she needed to contact the owner for something... these two wonderful individuals demanded to know why and then cut her off!! With several follow up calls which went unanswered from reception, it was clear that they were purposely not taking her phone calls. Talk about lack of good manners and decency!! Neither of us understand what the problem is and neither do we want to waste time trying to understand, but the front office staff during the day, need to improve their customer relations.... and leave much to be desired of! Please understand that you are not doing anyone a favour by being pleasant... it's expected of you... however trying a customer may be!! The person handling night reception during our stay was excellent! He made enquiries and was genuine in his approach!! A big shout out to him... (I apologise for not knowing his name.) Housekeeping is okay... could be managed better and they are trying. The hotel has an old world charm to it... a pool, grounds which are maintained and tastefully done. This is a place worth staying in. It has it's own charm and is nicely run. I would certainly recommend this to anyone travelling within a budget.
Übersetzen