Gastnutzer
5. März 2024
Disappointing Stay! Took my wife to stay the whole weekend for a late Valentine's getaway and was highly disappointed with the overall experience. Friday night, we wanted to do the wine tasting with dinner/cheesecake. While we were having our tasting, the owner came out and told us the kitchen was being closed and the staff was being sent home. I asked if we could at least have a piece of cheesecake, and we could have dinner on Saturday. We were told NO. I then told him we were staying there for the weekend, and the only thing he could say was, "I don't know what to say." He then told us of a bar down the street where we could get food and drinks! (I don't know if he said this because we look like a younger couple, but I was highly offended) I brought my wife to have a romantic weekend away, not go to some bar down the street. We ended up ordering a pizza and eating in our room for the night. Saturday, we planned on venturing out for the first half of the day and ending our evening with a nice dinner & dessert. While we were leaving, the owner saw us and introduced us to his wife as the couple that didn't get our food or cheesecake the night before; they just laughed it off. We got back from our day around dinner time. We were told earlier for dinner to just let the hostess know we were staying there and would like to have dinner and we would be seated (this was after I specifically asked if we needed reservations, but figured this was there way of making Friday night right by us). The lady ended up seating us at the very end of the bar in the small tasting room! My wife and I are guests staying for the weekend, and we were seated at the bar with little to no service. Once the waitress finally came to take our order, we ended up just ordering cheesecake and a bottle of wine (who wants to have a private intimate dinner with your wife sitting at the bar). It took forever just to get our cheesecake, and we still did not have our bottle of wine, so we waited a bit to start eating to see if it would come. It did not, so we ate our cheesecake with no wine and got to listen to the bartender and waitresses complaining the whole time. Once our bottle finally came, we told the waitress we would like the check and we would just take the bottle to our room. She looked at us funny, and we then proceeded to tell her that we were staying there for the whole weekend. She said, "Oh my, no one told me this. I'm so sorry. " It was before 7 pm, and we were in our room eating cold leftover pizza from the night before! I travel for work and am only home every few weeks! I booked this place to have a wonderful weekend with my wife with no kids, hoping to have a wonderful, peaceful, intimate time. It's very disappointing being treated this way when, in fact, at any chance anyone there had the chance to make it right. We would have had better service staying at a Holiday Inn, for a whole lot less! We will not be back!
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