WoodSpring Suites Omaha Bellevue, an Extended Stay Hotel

Attempted to get a refund due to several reasons but the main reason is because the hotel was not clean, had bugs and roaches and a hole in the wall where I was able to see through to the room next to me. Left right after checking in. It was disgusting.

Mike Lindgerm learned about the problem with roaches and did not release a refund or relocation. I am severly allergic to roaches and he offered to move me 2 rooms down or offered to spray the room with chemicals. Besides that, he was unacceptably unprofessional. Mr. Lindgerm stated that he would have issued a refund if I hadn't spoken about the roach issue in front of customers. He raised his voice as he got frustrated with the situation. Additionally, I was racially profiled. He treated caucasian customers very distintly than I was treated. As soon as I walked into the office, I felt discriminated against. When I gave him the roach, in a paper towel, he recieved it with disgust. He later stated that he was not aware of any roaches and was unsure that I got the roach from the property. Please look at the footage for this property

it was an experience The place looks nice from outside. the room was clean as far as i could tell. the bed was amazingly comfortable. however, the shower head ******, so i had to go to walmart and buy one to take a decent shower. The cox cable box was mounted too low so you had to sit directly in front of it to change the channels on the tv. Oh, theres people that live there long term so expect to hear rowdy kids stomping around in the middle of the night and screaming up and down the hallway. On our last morning there we killed a dozen roaches, i hope they took care of that problem.