Extended Stay America Bellevue

I had to call a number when I arrived for my stay and the person told me where my key was hidden. It was below a coffee pot. I got it and went to my room. My room was good. Bed was fine and the assessable shower was fine. I also had a different reservation for Sunday night using points. My Saturday night room was $99 plus taxes and fees. When I got ready to leave for an appointment on Monday morning I found no staff. So I never got clean towels the complete stay and never did see a staff person. After I left I called back and told them I had left and they said everything would be taken care of. BUT CHOICE HOTELS SENT ME THIS MESSAGE WHEN I CONTACTED THEM. Thank you for your request to credit your account for a missing stay at the Rodeway Inn. Unfortunately, it appears that your reservation does not qualify to earn Choice Privileges points as this stay is listed as a No-Show Reservation. Members earn points for completed stays booked on ChoiceHotels.com, our Mobile App or by calling our Reservations Department. THIS IS NOT RIGHT AND I WAS CHEATED AND MISINFORMED. Choice Hotel has to do better if I am going to continue using Choice.

Desk clerk stayed late to check us in. Wanted us to look at room before she left for night to make sure everything was ok. Large, clean room with good bed, frig, microwave, linens. Quiet all night. No issues. We have stayed at EconoLodges and Quality Inns at much higher prices that were worse than this motel. We are loyal to Choice Hotel brand.