Lost

Very nice, helpful, English speaking staff. The hotel is in a great location if you’re in Beirut for the tourism or the nightlife. If you’re booking, do bear in mind that it’s got somewhat of a hostel vibe(even though it is a proper hotel) and if you’re looking for a place with lots of amenities you might not be as happy. I would recommend this place to anyone staying in Beirut and will stay here again when I return.

Rude and unwelcoming staff and generally not experienced professionals in the hospitality business. The main focus for them is the bar and the restaurant. I suggest you to focus on that because hosting guests is an art and serious business. From the moment we arrived we felt unwelcome. No explanation besides “breakfast starts at 8.30” - “oh but we leave at 8” … silence. “Here is the key to your room” full stop, nothing else. No offerings to help us bringing the luggage upstairs - nothing ! We had to figure out ourself where the hair dryer was, which was weirdly not in the room but in the common hall ( why would you not invest in 5 hairdryer so that each guest have its own ? What if we decided to shower all at once ? ) Same goes for the kettle .. The room: the design is nice though in any western country the bathroom will be considered illegal but fine.. no privacy if you are traveling with a companion. Pillows… guys ( owners / managers ) have you slept in your rooms ? Because if you did, you would know that nobody would sleep comfortably on those pillows. The noise: probably the noisiest room I ever set foot in. It is impossible to sleep and it is not only of its location but also because of the poor quality windows. I went to bed at 12 am and managed to fall asleep at 5 am out of exhaustion, only to wake up 2 hrs later. The sounds of motorcycles, honking, car big and small, people laughing, screaming or simply talking, will accompany you for the entire night. Again, when asked for assistance, they simply said “ hotel is full” no apologies or Whatsoever. The staff itself will stand outside the building careless that there are sleeping guests upstairs. Again, clearly you have never slept in your rooms because if you did, you would pay your guests to sleep there and not the other way round. Skip the hospitality business and leave it to the real professionals who truly know how to host.

Cant speak highly enough about this hotel. The location is great, the price is reasonable, the rooms are comfortable and big, and the whole hotel is beautiful and charming. The people running the hotel also go out of their away to be helpful. I had some issues with. my booking (my own fault), and they were flexible and did everything they could to accommodate me.