Pui Kwan
16. Dezember 2024
Pro : The location was close to the MRT and eateries.
Con :
1. When checking in, the girl asked what I wanted with an unfriendly face. Then she gave me the room key without a smile.
2. The milk tea at the reception, which is supposed to be provided for guests, was not always filled up promptly. Sometimes there was no milk tea powder and sometimes no water. When asked, they just replied "okay" without replenishing them.
3. Breakfast was the worst. It was stated to be from 7-9am. By 8:10-8:30, the breakfast station only had leftovers like mantou, corn, and millet porridge. Foods like fruits, drinks (milk and soy milk), porridge, and dumplings were always finished. If you were lucky, you might still be able to get the remaining portions. When I told them the drinks were finished, the person just nodded and ignored us. Another guest asked how there could be no drinks with breakfast, and the person answered, "Can't be helped as there are a lot of people today." They said they had mineral water, but I did not see the staff giving water to the guests. Fruits were never replenished even when it was only 8:30am. When I told the man, he just nodded without doing anything. All the food was cold, and there was no bread at all. Also, before you finish your food, when it reaches 9am, the woman will come and ask, "Are you finished?" If you say yes, everything will be taken away, including the drinks you are trying to finish and the fruits on your plate. I feel this is rude as I haven't finished my food and drink. I only saw the man repeatedly asking guests for their breakfast tickets, while the woman kept washing dishes. I don't understand why there was so much washing. They should focus on replenishing the food, drinks, and fruits for the guests. If breakfast is going to be so unwelcoming, I suggest not including it when we book the hotel. We paid for breakfast, but I doubt this is what we expected.
4. For room cleaning, even though I did not put the sign outside the room, she kept knocking 2-3 times. There was one time at 5:45am, another at 10am, and again at 1pm. I was not feeling well and resting at that time.
5. The room heater is very inconvenient for accommodating two people bathing. It needs to be charged for 20 minutes each time."
6. The floor was dusty. I do not know if they vacuum during room cleaning.
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