So I booked through Priceline, for the 25-27 of June 2024. The maintenance and care of this place is non existent. I have stayed here many times. But every time the place gets worse. The manager does not get anything fixed or cleaned up. The curtains are rags. I nothing gets deep cleaned. This time the toilet was falling out of the floor. I brought to their attention within an hour of check-in. The maintenance, non English speaking, shows ups with a plunger, the next day. I told him it falling out of the floor...he leaves, says he will be right back, 2 hrs later, he finally shows up. with a crescent wrench. says its fixed....nope. still falling away from the floor. I asked the desk, they say they have no control over them...I'm am not able to go forward with my plans for the day. he comes back 2 hrs later again, removes the toilet, floods the room. I am in a room with sewer water. it's now 1:00pm, they move me to a room, took me an hour to transfer, my day is ruined. I ask about compensation, tell me I have to talk to priceline first. that took hours, they are a mess in itself. This hotel finally come back with a compensation of $20. for my inconvenience. They can't understand why I'm pissed. They acted like it's my fault the toilet is falling out of the floor. Like I should be grateful for the experience. Then tell me, they will refund me my fee, if i were to leave, because I am irate by now. But I won't be getting it until I check out, in a few days from now. Yeah, no dice......I will never see my money..The Hotel is under new ownership, who clearly do not intend to invest in any upgrades or repairs. Steer clear of this place, never got to take a shower, until 8:00, due to having to deal with priceline, and the hotel. Maintenance has gotten complacent, with doing the least amount. I don't think they have ever sanitized the Ice machine, or the washers and dryers. I had to scrub them down every time I have had to use use them. People, customer service, employees have gotten lazy. I will never stay here again, and because I got mad, they will not let me back anyway. NO ONE TAKES RESPONSIBILTY FOR THEIR FAILURES AS A BUSINESS. Last time I was here there was garbage strewn all over by the by the side door, for a week.....food, cig butts, nasty stinky trash. the manager walked past it everyday, and did nothing, or directed anyone to do anything.....LAZY!
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