Four Points by Sheraton Bedford Manchester Airport

Not too modern but plenty of activities and options for stay.

The hotel had some sort of criminal activity going on.... Bedford police were stopping and harassing guests right in the lobby and hallways. I was questioned and accused of being someone named "Al" all while in front of my child. When I complained about this and the fact that even the pool was closed so my kid had no entertainment i was told by the night time supervisor that I would be refunded if I left. He even was nice enough to suggest a hotel close by that would be better. Then he rejected my request for a refund. It was a horrible experience for my entire family. They can keep the money they owe me. I'll never stay at this chain again

So my theory about the entire chain is based on 3 different hotel stays across the country, small sample size, but I see what has happened here. Radisson went on a building spree in the 90s and 00s. Perhaps overbuilt...Radisson looked at all of their hotels and all brands and probably around 2018/2019 said: well we need to update all of these that haven't had updates in 10-20 years. This hotel was built in 2008. Anyway, they found a taker in what I'll call an economical brand in Choice who had really cheap hotels. Choice saw this as a great opportunity to get more "upscale brands" from Radisson. I think Choice didn't do their due diligence and decided to go ahead with the purchase in 2022 even though the entire Radisson chain needed major room and facility renovations (or they just didn't care). And Choice decided to postpone major revisions because they probably spent too much on purchasing the chain.... So back to this facility. I was greeted by Jeremy when I first arrived. And he left a great first impression. The rest of the staff were very good. So staff were good. Now the facility itself! I swear the room and facility felt like I was in the "aughts" (00s). Everything about the room says: we've done absolutely nothing with the room since we built it: same worn and dated furniture, 90s lamps, worn desks, televisions from the 00's (!), carpeting, bath/shower with curtains, etc. It was almost surreal how 00's it felt. The "A Warm Welcome" card in the room outlining the services directory at the site is from the Radisson affiliation days (2+ years ago) with various phone numbers hand written all over the card, food stains, and how to join Radisson's rewards program which doesn't exist anymore.... The rooms are cleaned as best as a 16-17 year old room with no updates can be. Instead of the vinyl floors in the rooms, it's old school 16-17 year old carpet that had a plethora of gum or tar marks all over the carpet. So just walk around with flip flops or slippers I guess, but that stuff ain't coming off the floor anyway! I might respect this retro feel but they took out the hot tub and more importantly the retro game room....Old school video games based on the old pictures, took it down this summer, I was looking forward to playing some games. Anyway, you can see where they tiled over the hot tub. Piecemeal approach to updates are apparent. The game room is making way for an expanded fitness center which was decent. The hallways ditched the carpets for the vinyl flooring that is everywhere now in hotels....so slow progress, it just would be nice if they focused on the rooms first. Breakfast was pretty good, better than a lot of the chain free breakfasts I see out there. But that's not saying much, i usually skip chain free breakfasts. The outside music is left on all night, so for those of us near the front entrance have to deal with that noise all night long, so bring your earplugs. Also if you don't have a pet, choose a room on seco

Date of stay: Saturday, June 29th, 2024. We were given rooms 215 & 221. 2 very different rooms. 221 is a charming & regular room, while 215 is an extensive, spacious, roomy Suite.  The hotel check-in person was very friendly and cheerful. We had a great conversation. The hotel is very bright, clean, and appealing.  Our room was very large, with a living room containing a couch/ Television/chairs/ dining table/ desk, and kitchenette.  The bathroom is huge (2 doors) and immaculate & bright. The shower head is a little low - which could be a challenge for tall people. The large sink and counter offer plenty of room to put stuff down.  The bed is very comforfotable & clean. (Zero sign of pests). The mattress was firm but provided a good night's sleep.  There were 4 pillows on the king-sized bed, which were a little thin for my liking, but otherwise very good.   We just asked for two extra pillows, and it was perfect.  The breakfast is complimentary, consisting of scrambled eggs, sausage links, breads, coffee/tea/juice, waffles, cold cereals, etc  The hotel.is pet friendly as we saw many dogs - be sure to check their policies when booking.  Free onsite parking is available.  There is a nice pool in the hotel, which is open until 10pm. The fitness centre is 24 hours.  There is even a games room with arcade games like ms pac-man etc.  The hotel is very close to Target & shopping.  Overall, this is a fantastic place to stay.  We enjoyed it very much.  This was only our second time ever staying at a country inn and suites, and both times were amazing.

So I booked through Priceline, for the 25-27 of June 2024. The maintenance and care of this place is non existent. I have stayed here many times. But every time the place gets worse. The manager does not get anything fixed or cleaned up. The curtains are rags. I nothing gets deep cleaned. This time the toilet was falling out of the floor. I brought to their attention within an hour of check-in. The maintenance, non English speaking, shows ups with a plunger, the next day. I told him it falling out of the floor...he leaves, says he will be right back, 2 hrs later, he finally shows up. with a crescent wrench. says its fixed....nope. still falling away from the floor. I asked the desk, they say they have no control over them...I'm am not able to go forward with my plans for the day. he comes back 2 hrs later again, removes the toilet, floods the room. I am in a room with sewer water. it's now 1:00pm, they move me to a room, took me an hour to transfer, my day is ruined. I ask about compensation, tell me I have to talk to priceline first. that took hours, they are a mess in itself. This hotel finally come back with a compensation of $20. for my inconvenience. They can't understand why I'm pissed. They acted like it's my fault the toilet is falling out of the floor. Like I should be grateful for the experience. Then tell me, they will refund me my fee, if i were to leave, because I am irate by now. But I won't be getting it until I check out, in a few days from now. Yeah, no dice......I will never see my money..The Hotel is under new ownership, who clearly do not intend to invest in any upgrades or repairs. Steer clear of this place, never got to take a shower, until 8:00, due to having to deal with priceline, and the hotel. Maintenance has gotten complacent, with doing the least amount. I don't think they have ever sanitized the Ice machine, or the washers and dryers. I had to scrub them down every time I have had to use use them. People, customer service, employees have gotten lazy. I will never stay here again, and because I got mad, they will not let me back anyway. NO ONE TAKES RESPONSIBILTY FOR THEIR FAILURES AS A BUSINESS. Last time I was here there was garbage strewn all over by the by the side door, for a week.....food, cig butts, nasty stinky trash. the manager walked past it everyday, and did nothing, or directed anyone to do anything.....LAZY!