Gastnutzer
16. Juli 2025
The worst experience I've had at a Carlton hotel. Very expensive for what it offers. I paid 322 euros for the room, 10 euros for parking plus resort fees. Around 350 euros total per night, for an extremely dirty pool, the pool deck was filthy, full of bird droppings and more. The fridge in the room didn't work, water was leaking, it was dirty and smelled bad. I couldn't keep my medicine in it. The towels were old and very worn. I washed my hair and when I wanted to dry it I couldn't because the hairdryer had an extension that wasn't attached, plus in a hotel like this it's embarrassing to have such a cheap hairdryer. They don't have a coffee maker in the room. At check out I explained all of this and requested a solution to the unpleasant experience and the fact that their services are not worth the money paid. The supposed Assistant to the General Manager at the reception offered me an embarrassing compensation, she didn't want to call the General Manager because it was too early, i.e. 07.30 a.m. We do not recommend! Disappointing for a lot of money and horrible attitude of the person at the reception. I only attach a few pictures, I have videos upon request.
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