Motel 6 Wilkes Barre, PA - Arena

Bad Hands down worst hotel experience I have ever had. Customer service was bad. The guy who runs it plays games on his iPad and stays in the first room in the hallway. Very unclean. Ended up checking out at 9pm and not staying.

The room had a strange smell upon entering, but everything was clean. The front desk staff was nice! The rooms are very basic with minimal storage space but worth the money. There is also no breakfast. Don’t let the negative reviews steer you away! Cards are shut off 8am day of check out even though it’s 11am

When we walked in the people checking in before us said to the front desk worker “Are you going to tell them the same thing?” And there was an argument between those customers and the front desk worker, the front desk worker rudely told them to move over so he could check us in and to wait for the manager. The customers were having a private conversation and mentioned how rude he was being. The front desk worker stopped what he was doing with my check in and told them he was going to stop them because they were not going to say that he was rude. My boyfriend then stepped in and told him that he was being rude because they were having a private conversation and he needed to worry about getting us checked in. He was then very short with us during the check in. They also charged a $50 deposit which will take 10 days to get back but they charged my credit card for the room at check in and not check out along with the $50 deposit. If I was charged for the room at check in why is it going to take 10 days to get my deposit back?

Got there and tv sid not work after trying for 30 minutes. They changed my room and again the tv did not work and had to wait 25 more minutes and they got it working. Refrigerator was not cold, was told someone would come fix in morning but no one ever did. When mentioned it to desk employee when checking out was told it would be noted for my next stay. Water was not hot in shower. Loud banging at 1 in the morning. Was not happy at all, will not stay again.

First of all the front office staff was friendly and respectful and helpful. The is clean. It’s quite love it I definitely stayed in the future