Spark by Hilton Wilkes-Barre

Do not stay at this hotel. I recently spent one night here while visiting family, and they charged me $200 days after I checked out because they claimed I stole a blanket from the room. I have been a Hilton PLATINUM member for 20 years, staying at Intercontinentals all over the world. Why in the world would I come to Wilkes-Barre to this no-name CHEAP hotel and steal such a gross used item as a blanket. I attempted to rectify the situation with the front desk manager with no resolution. His response merely was that they were a brand new hotel and had pictures, indicating inventory. He also claimed that they had tried to contact me multiple times via phone, though no number is listed on my account. I requested proof of pictures to be emailed to me, and was then hung up on. I immediately called Hilton corporate, who spoke to the same manager on my behalf. I was then told he would drop the charge from $200 to $100! I found that highly insulting and very fishy. I'm currently disputing the charge with my credit card company. Needless to say, I will never stay there ever, I will stick to QUALITY hotels. PLEASE check your invoices and credit card statements, as I'm sure this was not the first time something like this occurred.

Reservation rejected because my wife’s name was listed. She speaks for me and I for her. No previous hotel chain has done this

The hotel is old. The continental breakfast is waffles, cereal, oatmeal and bagels. The pool is old. The paint is chipping. The spa was closed. The housekeeping only takes out the trash and restocking. They don’t do bed or sweep/vacuum. Front desk staff is mostly away. Not the place you will like to go for a family vacation.