Disney's Polynesian Village Resort

We stayed at Disney’s Polynesian Village Resort in July 2025 for 10 nights, and it was an incredible experience for our family of four (two girls, ages 11 and 14). We felt very fortunate to be able to stay Club Level, and what truly made the trip exceptional were the cast members—especially those in the Hawaii building. From housekeeping, to the concierge desk, to the Club Level lounge hosts, everyone treated us with genuine kindness and care, making us feel like family. Their pride in their work and attention to detail created an unforgettable stay. Our room was spacious, well-kept, and always fresh thanks to outstanding housekeeping. The quality of the beds and linens was excellent—luxurious, comfortable, and noticeable the moment we entered the room, ensuring consistently restful sleep. The bathroom setup also worked very well for a family of four, making it easy for everyone to get ready each morning without feeling cramped. Disney’s attention to detail in room design, upkeep, and comfort was clear, and we greatly appreciated it. Transportation was another highlight: between the monorail, boats, and the quick walk to the TTC, we could often be in Magic Kingdom within 10 minutes—amazing! Even the bus service to Hollywood Studios and the water parks worked seamlessly. The convenience of this location simply can’t be beat. The Club Level food and beverage offerings exceeded our expectations compared to our last stay. Each morning and evening, the rotating selections felt fresh and varied, with chefs plating small plates Aitems for guests—a nice touch. Snack time in the afternoon was a lifesaver after hot park days, with fruit, vegetables, mixed nuts, chips, sweet treats, and the most addictive homemade chips. One suggestion: each night they offered mac and cheese for the kids. For kids, such as ours, with dairy sensitivities, it would be wonderful to consistently add a simple option like chicken strips. That small addition would make the offerings even more family-friendly. Resort amenities were excellent. The pool area had plenty of chairs, and our girls enjoyed the crafts and activities offered throughout the day (most were available for a small fee, usually $8–15). The theming throughout the resort was beautiful—the tiki torches, the music, the beach with its perfect view of fireworks, and the Disney PhotoPass photographers around the grounds all added to the magic. Every detail felt intentional and special. Since our last visit, the new DVC Island Tower had opened. We were initially concerned that the added guests might overwhelm the resort, but overall, it did not detract from our experience. The one area that felt crowded was Captain Cook’s quick-service restaurant, which often had long lines and little seating. A Coca-Cola Freestyle machine at the Volcano Pool (similar to the one at the new Island pool) could reduce congestion inside Captain Cook’s. Adding a food truck option somewhere on property might also help ease crowds and give

This is the absolute best resort on property. I love when I can swing it to stay here. I highly recommend the water/pool view! The staff is super nice and the place is very clean. They have amazing food. I wouldn't recommend the chicken Caesar salad but get the shrimp Caesar salad instead. Great place!

Beautiful resort, great location. But as a Disney Travel Agent I would really struggle to recommend this hotel. Booked a weekend night here a few weeks ago. Dropped our luggage in the room, grabbed a dole whip, and headed to the parks. Arrived back at the room late and hit the pillow. We woke up the next morning to a broken shower (the handle fell off) toilet that wouldn't flush, and a tub that wouldn't drain the water stuck in it. Contacted front desk immediately and was told maintenance would come out. We wait an hour and no one showed up. Went back to the front desk and asked again what we could do; we needed a bathroom to get ready. Maintenance was no where to be found and we already gave up the first hour of our park reservations. Their advice? To use the public restroom. We arrived back at the room later to checkout and I'll spare you the rest of the drama. We went two days without a shower in the hot Florida sun with no alternative, no recourse, no apology, nothing. Instead, for $950 a night, if something goes wrong, you'll be escorted to use the public restroom. Here's a photo of my husband washing his hair in the sink. What a disaster.