Disney's Yacht Club Resort

Great location! But amenity wise could just be a Hampton inn.

We have just had a fabulous 10 night stay at Club Level on the 5th Floor. The room was huge, clean & had plenty of storage. The view across the lagoon from our balcony was beautiful. The outstanding element for us was the Club Level staff. Without exception, they were cheerful, friendly and eager to help. They have made a great stay an outstanding stay. The location of the resort, having stayed at other resorts, was exceptional. Epcot is a short walk or a very pleasant boat ride away. The park is entered in between France & the UK - the best areas in our opinion! The boats also sail directly to Hollywood Studios. The Disney bus stop for all other destinations is a stone’s throw from the main lobby. The ambience & the theming of the Yacht Club are great. Terrific pool area as well. We would not hesitate to recommend this resort.

Before I begin, I have always given this hotel a 5 star review. This time around, sadly, the stay was lacking and here are the reasons why: - we were so happy that the pool had completed its refurbishment prior to our arrival, which let’s face it, is a big draw for this particular resort. However, only about half of their shade umbrellas were set up for use. That meant that shade was at a premium cost and required someone in our group to enter the line for pool entrance (10:00 AM) by 8:30! And even that did not guarantee a shady spot. Also, they had about 45 flotation tubes before refurbishment began that needed to be replaced. They were still waiting for the new ones to arrive during part of our stay, so for 3-4 days there were approximately only 15 available. We ended up buying our own at local grocery store. The water in the pool was very, very warm and we often got out and stood under the shower that stood next to a jacuzzi to cool off. The sweltering heat wave during our stay is just an occurrence of nature and had nothing to do with Disney, but not providing shade was something Disney should have addressed. - Ale and Compass : their menu has changed and not in a good way. The buffet “enhancement “ use to be offered as a stand alone menu item. It was perfect for someone wanting more of a continental breakfast. That is no longer the case. It can only be added to an entree. I wanted to order just a side of toast. Toast is no longer available!! The servers all rolled their eyes at this ridiculous decision. They offered me an English muffin which I returned because they could not toast it, again because they don’t offer toast. They “grilled” it but only on one side so it was floppy and raw on the other side. Ended up having breakfast at Boardwalk restaurant that was more in line with typical breakfast menu. HVAC: for two nights AC was shut off between midnight and 4:00 AM for maintenance. They provided us with a fan which we utilized because it got quite sticky while under the sheets during these 4 hours. I can’t come up with a solution to how this should have been handled and I understand that the maintenance was necessary. I guess it would come down to whether the down time should have been during day when people are at pool or parks versus nighttime when we all need a good night’s sleep to face another day. You can decide that for yourselves.