Royalton Splash Punta Cana Resort & Casino

I enjoy the stay, I love it, great service

Royalton Punta Cana review- Jan 6-13 Check in- Easy, quick they do put my husband and I in two queens, I was too tired to even care so I didn’t ask for king. No biggy.. he could have let us know where things were like give us a map. I had to ask him where is our room and he points me to the left . Ok don’t worry I will figure it out. The concierge brings me two other people luggage and quickly find ours within 10 mins. Bracelet - room key was perfect. Don’t have to worry about bringing with you as it’s clipped on your wrist. All resorts should do the same. Loved this. Reservations - be better! Give us atleast 1 reservation at time of check in. The app doesn’t work, the Sunwing rep was no help at all! Consierge no help, they just want to sell you a time share. Sunwing needs to drop this hotel as a partner if they can’t live up to their advertising of having a la cartes. Buffet - marche buffet. We are not picky at all. I had better buffets in Bucerius @royal Decameron. For example, they had a Mexican station and had a very small bowl of guacamole, pico which were always empty. I asked for more and waited literally 13 mins and I just gave up as my omelette was getting cold. Lunch time - meh, pizza, pasta, cheese, breads, leafy greens. Rice, some veggies. Could be better. Buffet Marche- not great. Service was brutal. Had to always ask someone for coffee/ water and a spoon for my coffee. They were annoyed everytime. We asked. No one smiles here and if you ask for something they look at you like we’re interrupting. Their processes could be better. For example- we seen one person stay the empty tables and then another person 5 mins later came to wipe it, then another person to set the table. Pool towels- first day no towels at 10 am, by 11:30 they had some. They need to manage this better as we quickly played this game and had 6 towels in one day. Give two towel cards to each guest at check in and go collect your towels. We seen so many people with 3-4 towels per Lounger. Some laying on the pool deck all soaked with no owner. The beach- yup had to get up early for a good spot. 4th day wow the water came up right to the wall and a lot of chairs were messed up. I think they lost a few chairs to the angry ocean. Beautiful beach! Loved this part of our trip. Drinks - I was delighted to see they brought you fancy plastic margarita, daiquiri cups for your drinks versus the ole plain 2 ounce plastic kids cup most resorts give you. This was nice to see. Sands bar - loved this bar, quieter, and the view omg it was amazing. Hugo and Yendi were awesome! They are the morning till 2 pm shift. They recognize us immediately after day 1 and always have smiles and make conversation with us. These guys were the only ones that were attentive. They made me a mean Ojo Rojo! Yummy!!! The bbq beside sands bar was very good also! Great food for a quick bite. Lines up quickly but worth it. Dips pool bar - very busy and needs more staff as