Barry Island

We stayed at this hotel during a trip to watch the Ireland / wales rugby . Prices were much higher because of this but we expected that . The position of the hotel is great , 5 minutes to train station into Cardiff and near to shops , pubs and restaurants. Great parking , clean comfortable and quiet rooms overlooking the sea . Really friendly staff and 5 minutes from Trinity Street where Gavin and Stacy is filmed , great hotel

Sleepless night for £190. Hotel allowed Bracknell Football Club to stay next to a family room. Players behaviour was antisocial from 4am disturbing my family. Multiple players kept coming and going into Room 18. Laughing and talking with loud, heavy beat music playing. Asked them several times to switch off music and keep noise down. Phoned reception at 4am and no answer. Phoned reception again at 5am- finally answered and music turned off. Some chatter continued. Spoke with receptionist in the morning. Their night shift had failed to pass on my complaint from 5am. Reported again in full to receptionist, they told me they had no power to up hold my complaint. The manager was not on duty. They were very sorry and especially as I now had to drive my family home- 3 hour drive with everyone shattered instead of refreshed. Asked for refund as room only cost of £190 should guarantee a peaceful nights sleep. Receptionist gave me a card and told me to leave this review as it will start the complaint process. I request full refund and a review of booking process and duty of care for guests when you host large groups (especially male oriented). I look forward to hearing from you and recommend that Premierinn and your owners Whitbread Plc complain to the board of directors at Bracknell FC over the behaviour of their players. They were playing Merthyr and were beaten 5-1 on the Saturday afternoon.

There was a warm welcome when you walked in everything was ready no waiting around for the room key it was all done ready for your stay room was lovely and big fit my wheelchair in perfectly it's just the bed was to low down and was really hard to get on and off did ask for elephant feet to try and lift the bed but they didn't have any I'm a disabled person in a wheelchair the bathroom was perfect lots of grab rails and everything was in reach had a lovely stay

Great team and excellent rooms and the location is amazing we would recommend this hotel as a way to visit Cardiff also as the train is 10 minutes. If your booking a Premierinn this is a great place to go and visit especially for all those Gavin and Stacey fans

My family and I stayed here for NYE, mostly as a base to stay while visiting family. The hotel itself is as you might expect from a Premier In - clean, comfortable and functional. The staff were incredible. Super friendly, and always said hello with a smile (despite them having to work on NYE!). The hotel bed was lovely (Premier Inn have AMAZING beds!). The room was a good size and clean however, the soundproofing was quite poor. We were kept awake during the night by the room above walking / jumping around, with really loud thuds. We didn’t report to reception as it was early morning when it started and, I’m not sure there was anything that could be done, as it was just a case of the room above walking around! Nice hotel though, great staff and good breakfast, just a shame about the sound proofing.

We stayed in the premier inn prior to our holiday flying from Cardiff airport . Great stay , easy check inn . Cory at the check in desk was very helpful and informative. Lovely nights sleep . We had breakfast at the Brewers fayre . I would definitely recommend.