Sunotel Aston Bewertungen

Antwort der Unterkunft: Dear Marc, Thank you for your feedback. We're very sorry to hear that your experience didn't meet your expectations despite our staff’s efforts. We sincerely apologize for the issues you encountered, especially with the rooms, showers, and overall comfort. Rest assured, your concerns will be addressed immediately. We're continuously working on improving our facilities, and we appreciate your comments to help us do better. We hope to have the opportunity to improve your impression if you choose to visit us again in the future. Best Regards, Albert López Hotel Manager

Antwort der Unterkunft: Dear Mr. Stewart, Once again, we appreciate your stay at our hotel. As informed during your stay, cleanliness is one of the fundamental aspects in our standards, as we consider it essential for our guests' comfort. This is reflected in the positive comments we receive both onsite and online. We regret that your room was not in optimal condition upon arrival, and we promptly communicated this to you, offering a room upgrade to a higher category. We also regret that the complimentary wine offered did not meet your price expectations; it was intended as a gesture of goodwill. Regarding your comment about the fire hoses, please be informed that they are newly installed and currently under construction to comply with the latest fire safety regulations, which is a top priority for us. Our technical team has reviewed the wifi network, and it is functioning correctly. We have not received any complaints during your stay, and we have two fiber lines to ensure wifi coverage for our guests. Demanding a refund in exchange for not posting negative reviews online is unprofessional, especially coming from someone representing themselves as a hotel manager. Leaving without settling the outstanding bill is also not an elegant approach, as you have done. Once again, we thank you for your stay. Best regards, Albert Lopez Hotel Manager