I booked the hotel for five nights. When we arrived, the elevator was not working and did not work during our entire time. We were on the fourth floor, if you were American this is called the fifth floor in America. I asked if they would offer me some type of compensation for the elevator not working, they would not. Nor would they give us back our money to go to another hotel with an elevator. I did not get what I paid for, nor was I offered any type of compensation, being 68 years old and having to walk up those stairs multiple times a day was not my idea of a good vacation. They didn't even offer a bottle of free water.
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