Gastnutzer
17. Januar 2024
We recently stayed at this hotel and it was horrible. We arrived at 9pm and the room looked nothing like the pictures, it was outdated, dirty, so incredibly small that the bedding got caught in the door and it smelt really bad of ****. We complained to the reception staff and asked to be moved to a room that looked like the one we booked. He apologised and did say that they have received lots of complaints on the room before but he couldn’t move us as the hotel was full. We then asked for a refund for the entire stay and it was only then that he agreed to let us switch rooms in the morning. When morning arrived we went downstairs with our suitcase to move rooms and a different member of staff was there. He said he wouldn’t be able to move us to a room that looked like the picture without an additional charge as these were the premium rooms. We explained to him that this was never stated on the website nor were we told of the additional charge the night before. Again, we asked for a full refund and as a compromise we were shown a room that was still outdated but larger than ours. This room was still awful. The rooms are outdated, the bed was flimsy and my feet overhung at the end (I’m 5ft 6). The air conditioning was broken in both rooms and it was incredibly hot. The bathroom was dirty, we found a toenail and a wood louse and the shower temp was either extremely hot or cold. The walls are paper thin, you can hear everything and even feel the walls shaking when other doors in the corridor are used. Another room on the floor ordered room service at 1am, the walls are so thin that we thought it was our door being knocked on. The rooms and corridor both smell strongly of **** and smoke. We were offered a complimentary breakfast for one of the mornings which was 18€ EACH and very basic. Cold baked beans were left out uncovered. The only good thing is the location but honestly the worse hotel we’ve ever stayed in.
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