Amber Inn Bewertungen

Antwort der Unterkunft: Dear Guest,Thank you for your feedback on your recent stay at our hotel. We appreciate you taking the time to share your thoughts and experiences with us.I am sorry to hear that you had a negative experience with our staff and room. We strive to provide all of our guests with a warm and welcoming experience, and it is clear that we fell short in your case.I have spoken to the staff members involved, and they have assured me that they are committed to doing better in the future. We are also taking steps to address the issues you raised with your room, such as the hole in the bathroom and the noise from other rooms.I hope that you will give us another chance to show you that we can provide you with a more positive experience in the future. If you would like to discuss your stay further, please do not hesitate to contact me directly.Sincerely,Amber Inn

Antwort der Unterkunft: Thank you for your kind review! We are glad to hear that you enjoyed your stay with us and that you found our location convenient, our night staff helpful, and your room comfortable. We appreciate your feedback and will continue to work hard to provide our guests with the best possible experience.

Antwort der Unterkunft: Thank you for your kind review! We are glad to hear that you enjoyed your stay with us and that you found our location convenient, our night staff helpful, and your room comfortable. We appreciate your feedback and will continue to work hard to provide our guests with the best possible experience.

Antwort der Unterkunft: Thank you for your kind review! We are glad to hear that you enjoyed your stay with us and that you found our location convenient, our night staff helpful, and your room comfortable. We appreciate your feedback and will continue to work hard to provide our guests with the best possible experience.

Antwort der Unterkunft: Dear Our Valued GuestThank you for your review of our hotel. We're so glad to hear that you enjoyed your stay overall, and that you found our rooms to be clean and affordable. We understand your concern about the road leading to the hotel being small and busy. We're working with local authorities to improve the traffic situation in the area, but in the meantime, we recommend that guests either take a taxi or book a van service to and from the hotel.We also apologize for any inconvenience caused by the elevator not going directly to your floor, we usually reserved the top floor room for customer with a request of 'a quiet room'. Please feel free to ask for room change due to inconvenince any time.In the meantime, we appreciate your understanding and cooperation. We hope you'll consider staying with us again in the future.Sincerely,Amber Inn

Antwort der Unterkunft: I am so sorry to hear about your recent experience at our hotel. I understand that you had an incident during your stay that caused you to need to check out immediately in the middle of the night, and that you had difficulty receiving a refund.I want to assure you that we take all guest feedback very seriously, and we are committed to providing a positive experience for all of our guests. I apologize that we did not meet your expectations in this case.I have investigated the incident that occurred during your stay, and I have spoken to the staff members who were involved. I understand that there was some confusion about the refund policy, and I am working with the staff to ensure that this does not happen again.I am also pleased to inform you that I have issued a full refund for your stay. The refund should appear in your account within 3-5 business days.Once again, I apologize for the inconvenience and frustration that you experienced. I hope that you will give us another chance to show you that we can provide you with a positive and enjoyable hotel experience.Sincerely,