Gastnutzer
1. Dezember 2024
I visited on a business trip, but fell terribly ill on my second day of the trip. From the moment I asked for a doctor at the concierge, the hotel staff acted with utmost care. They arranged for a doctor to visit me, they helped in sending someone to buy the medicines, kept checking every few hours on how I am doing. Every staff member you encounter seem to know that I am unwell and they enquired about my recovery. The chef prepared special food for me to suit my palate, they sent a basket of fruits with a note for my speedy recovery. While my family and friends were worried about me being stuck in a hotel room after falling ill, I felt I was with an extremely caring crew from the hotel, I just can't name them as every one of them went overboard to take care. I'll remember this for a very long time. Thanks everyone at Novotel for this.
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