Quality Inn Near Pimlico Racetrack

We arrived late in the evening, with a three night prepaid reservation. The desk clerk said she had to find us a room, then called someone who told her to check room 209. She went to check it and came back to say that it would be fine for us. But, it is on the second floor and there is no elevator. We went to the room, and my wife went to use the restroom. When she lifted the soap, a roach ran out from under it. Then she noticed that the vanity had been kicked in and could not be opened to see if there were any roaches or anything else in it. In the middle of the night, the smoke alarm started chirping that it needed a new battery. Called the front desk, desk clerk came up and removed the battery, saying she didn't have another one to put in it. In the morning, went to use the wall mounted hair dryer. We discovered that the fan blades were exposed, after I almost caught hair in the hair dryer. We decided to check out early. The front desk said that they could not refund the balance for the remaining two days because the manager was unavailable. Well, the manager has been unavailable for 8 days in a row. Ultimately, we were refunded 30% of the balance remaining "as a good will gesture". So much for the "Quality Guarantee".

I called first to ask if we could have 2 rooms next to or close to each other. She assured me that would happen. So I made a reservation on June 9th for 2 double rooms, for the night of June 24th, 15 days later. We got there between 3:30 & 4:00. We were told the rooms weren’t next to each other, only one room was ready & the rooms were on different floors. The lady who checked us in went to make sure the room on the first floor (#112) was ready. We found this very odd as check out time is 11 & check in time is 3:00. She came back out from the hallway to the rooms, with another woman, who was protesting the price of water. The clerk told her “the price of everything is going up.” She gave us a key, & we went to get our things from the car. Our group of 4 fought our way to the lobby with our belongings, because there were refugees blocking the main entrance. We put everything in the first room, avoiding the trash strewn all over the hallway & we smelled bacon throughout the hallway. Multiple problems with this room include: the light in the bathroom didn’t work, there was a bag of chicken bones spilled behind the door of the room, there was trash behind the nightstand, no room phone, no microwave, no trash can, the tv didn’t work, the toilet seat wasn’t attached to the toilet, & the biggest thing was the smoke detector was not on the ceiling only BARE wires hanging! Staff came to clean up & fix the bathroom light. We left for dinner & when we came back 2 hours later, the old light fixture for the bathroom was in the entryway of the room along with the cover for the light & the light STILL didn’t work! That pretty much cancelled any sense of privacy as the bathroom door had to be opened while in use in order to see anything. Obviously, they couldn’t use the shower & were naturally reluctant to do so, because of the poor condition of the hotel & room in general. Children were constantly running up & down the hallways, screaming & banging on & into the room door, until well past midnight. Later, feces were discovered on the bedsheets. Just after midnight, there was a screaming match between 2 women in the hallway of the first floor, directly outside of room 112. It went on for hours. No room phone, so couldn’t call the front desk to report it, though how they couldn’t hear it from the front desk, is a mystery to me. Of course, no one in their right mind would have gone out to the hallway & make their way to the front desk personally, not knowing how serious the hallway fight was. When we were able to get into the 2nd room (#204) it also had a disabled (wires hanging) smoke detector, & the shower, once turned on, had mold coming out of it in clumps, no microwave & no refrigerator, the only accessible working electrical outlets were on the lamps, none in the bathroom, the phone was on the bottom shelf of the nightstand also disabled, we didn’t attempt turning the tv on with the electrical issues in the room, cigarette burns on the sheets. Raw c