The Kasturi

This hotel has a quiet and private environment. It is suitable for couples and families. It offers spacious rooms, friendly staff, and delicious food.

I don’t know where to start!!! This was far out one of the worse hotel i stayed!!! considering 5 star hotel, Kasturi in my eyes can not even get 3 stars. The day we arrived strike one was extremely dirty sheets and horrible private pool water, we immediately informed the house keeping, they did changed the sheets however according to the guy who clean the pool water was clean. “ please see the pictures and you decide” i saw many Balinese style pools this was not like it. Water was green and even we experienced monkeys swam in it during our stay. Dinner time we went to hotel restaurant and guess what inside shrimp linguine there was bug!!! They were kind enough to offer free desert we kindly refused! Portions are small and over priced. They even gave us expired water in bottle, which they were kind enough to refund us back instead of compensating. It is almost impossible to sit outside unless you want to become free food for mosquitoes 🦟 even inside the premises it was same. We understand it is a forest retreat but come on sleeping with mosquitoes in 5 star hotel because they forget to give us mosquito repellent machine not acceptable. I don’t even mention about room cleaning because it was horrible please see my pictures I attached curtains walls cabinets, room service rinse cups with water only instead of change them!!! We complained than they gave us dishwasher liquid and a sponge in 5 star hotel!!! Our internet was out because we were over our quota not to mention it wasn’t working properly anyway! I can write a lot more but i think it was enough to express my feelings Kasturi definitely not worth to stay. This was the first holiday i was excited to be finished all because of our experience in Kasturi. Highly recommend not to choose it !!!

Great service and friendly staff. However like many other review mention below, they are very strict regarding total occupants inside the room, my sister in law also said the same. Hence probably next resort board meeting, can consider to terminate / abolish the such rules. The resort must remember tourism in Malaysia are usually family oriented, hence should prioritise family friendly place/hotel/resort. Do not hurt the occupants/ visitors pf the resort’s feeling. Not all are privileged to book luxuries room for their family. Hope cam consider🙏 other resort/ hotel very rare have such rules. But overall okay, abort the rules would really recommend this place to relatives and friends.

Its was my 2nd time being here, the ocean view is very beautiful, food for breakfast so delicious which got “Nasi Dagang” in their menu buffet, all staff very nice included the staff in their “ketapang spa” Highly recommended spa for honeymoon❤️🌸🥰

The studio room was spacious but without the view. Best place if you need to take a break from your hustle & bustle of work activities.

Interesting place for a getaway. Went with my family and hospitality was great overall.