Lillypilly's Cottages & Day Spa

What a wonderful week. Adel & Josef are wonderful hosts, very kind & made me feel very welcome. Their cooking is to die for, they serve incredible meals that had me wanting to stay and eat in rather than at a restaurant. The views from the cottage are absolutely stunning. It was so cosy with the fireplace roaring at night. This was such a wonderful stay in beautiful surrounds. Couldn't fault my stay, I highly recommend staying at Lillypillys.

I was so excited to have a special day with my bestie after 3 years separated. I booked the half day spa package based on the good reviews online and was so disappointed with our experience and felt I should share for anyone else looking at just spa packages. It seems all are based on the accommodation not just the spa. The views are lovely, food was good and Adele welcomed us beautifully. However the jacuzzi had a funky smell and I would be surprised if the therapists were qualified therapists - while they were lovely to deal with both of our massage/facials were the worst we have experienced. Both therapists put their fingers in our ears, pulled and flicked our ears and the male therapist put his body weight on my friend while whispering in her ear which made her uncomfortable. It was not only bad, it was bizarre! I told my bestie I was going to message them to let them know about our experience. She was particularly upset about the male therapist putting his body weight across her and whispering in her ear and how painful the "massage" was. She said it was erratic and he painfully flicked and pinched her flesh and put his fingers into her ears and flicked them. He told my bestie after her treatment that there was something wrong with her fallopian tubes but he had fixed it. Bizarre! I made contact to let them know we were unhappy and their response was well worded and professional but basically implied it was a lie and the therapists were not only qualified but also trained under Adele. I am a beauty therapist and my bestie is in the industry too and we not only receive treatments regularly we provide them too so find it difficult to reconcile based on our experience.

The fantastic reviews drew me in but this place did not deliver on our 20th wedding anniversary. Our cottage had a beautiful rose petal heart on the bed with chocolates, and a divine spa looking out onto a window with a view. But this place is being looked after by another couple while the owners are away. I felt the service was a little impersonal especially considering we were there during serious floods and they didn't reach out to see if we felt safe or needed any help navigating our way back to Brisbane. Room service is a treat but the delivery felt laboured, no mask was worn and meals were so-so. The stuffed chicken for example had barely any stuffing. We also had to ask for fresh milk each day. I just feel for the price they charge, it wasn't to the standard I expected.