Twin Trees Hotel & Leisure Club

I have just spent 3 nights at the Twin Trees hotel and it has been the most unpleasant experience I have ever had. The hotel has taken in families seeking International Protection and currently only has 35 bedrooms available for residents (we were not told this in booking). Unfortunately this has created an extremely unpleasant environment in the hotel - security are regularly visible in the doors and inside, but not when you need them. There is a local picket/protest that has been set up at the hotel entrance and last night a fight broke out between residents and the protestors at 3am. No security to be seen of course. Men in balaclavas, waving flags, threatening women - this hotel is NOT SAFE for families so please move your booking elsewhere. On the first night, there were people shouting in the car park from 11-2am (I’m assuming they were the people requiring “protection”. There was also a woman ejected from the hotel and Gardai were called to remove her. You could not make this up if you tried - I have not had much sleep as you can imagine as the shouting went on for hours. This place is an utter nightmare until the Protest and Resident situation is changed so please book somewhere else until that is resolved. There is absolutely no consideration for residents here.

The staff are very friendly and accommodating. Our triple room was spacious, clean and very comfortable. And super quiet. The corridors and some communal areas are undergoing renovations on weekdays but this did not affect our stay. We had dinner on one night which was very tasty. Part of the hotel has IPA guests but this wing is totally separate and we were unaware until the last night of our stay. We got a good deal and the hotel is perfect for basing yourself to travel around the region. We would stay again. The staff make it close to the 5 stars for us.

This is the second year my extended family have stayed at Twin Trees. Our stay was even better than last year - the hotel is undergoing renovations which are shaping up really well. The bar, food, and staff were absolutely lovely - we were looked after by attentive, friendly staff both nights. Rooms are clean and comfortable, and the pool is lovely. Thank you for looking after us so well!

I would highly recommend the Twin Trees Hotel, the staff were very welcoming and could not do enough to make you feel at home, great food, accommodation was spacious and very clean, would certainly stay with them again...Hotel is not to far from Ballina, lovely setting.

Sad what has happened this hotel. Was run by a nice family but now under new management. New manager is weak, cold and not hands on unlike previous. We stayed here a lot before. All the good rooms are now taken over by asylum seekers and guests have to stay in the older ones. Lots of noise from the asylum seekers as they were directly above our room stomping loudly. The asylum seekers are always hanging round the grounds. Them and foreign security guards made us feel nervous. The refugees are all driving fancy cars which we thought was strange??? Food isn't nearly as nice as it was. Breakfast was cold and poor choices. Soda bread had blue mould on it. I overheard the waiter and receptionist (both foreign nationals also) saying lots more refugees are arriving to a separate building out the back of hotel next month. It looked to us like they had more than enough already. I miss the friendly Irish welcome in this hotel, we won't be back